Rachel Dyer

Experience

• 

  UMKC

  Aug 2012 - May 2014

  GTA/Stage Manager/House Manager/Office Manager

  Organized and distributed weekly department room reservation schedules. Coordinated and scheduled numerous volunteers for various university productions. Managed design meetings, rehearsals, and productions for the university. Handled Stage Management Office phone inquiries and seat reservations. Scheduled weekly office hours for 8-10 Stage Managers in the department. Handled purchasing of materials, including office, hospitality, and safety supplies as needed. Show less

• 

  Unicorn Theatre KC MO

  Dec 2012 - Oct 2021

  House Manager & Production Assistant

  Prepared and maintained up to 2 theatre spaces and front-of-house; overseeing ushers, security, and wet bar staff.Managed and trained a rotating roster of 50+ ushers.Generated nightly front-of-house reports; detailing the usher performance, nightly ticket sales/attendance, patron commentary, and inventory restock.Drafted and maintained performance-specific paperwork including - daily reports, floor plans, prop mapping, and ensured safety protocols.

• 

  Ascend Learning

  Mar 2015 - now

  Modernize and streamline department processes. Updating customer-facing documentation to optimize employee time and client experience. Implement system updates; including RPA integration, D365 dashboards, and work with developers to build internal platforms and redevelop customer-facing webpages. Contributing to the design and implementation of D365: Project OperationsConsulted on the development and data migration for a new D365 intraoffice platform to enhance service and tracking of 12,400+ events and courses annually reaching 70,000+ graduating students nationwide.Mentored and trained a department of 5 team members. Overseeing quarterly and yearly invoicing for the department.Resident expert on business unit products and services; consulting with colleagues and leadership as needed.Lead and moderate multiple monthly department meetings. Show less Coordinate and schedule 3,000+ annual events and online courses based on client needs and contracted revenue. Generate orders, statement of works, and invoices; ensuring quarterly and yearly invoicing is processed for designated territory. Input data into SharePoint; maintaining open communication between various departments. Respond to daily inbound questions and inquiries across 4 customer-facing inboxes to provide quality service and support management with ad hoc projects. Researching and troubleshooting client issues; sharing and delegating daily tasks as needed. Coordinate shipping for a variety of purchased materials to 500+ institutions annually.Collaborate with management and IT on various process and system updates, including RPA integration. Show less

  • Senior Client Account Manager

    Aug 2021 - now

  • Client Account Manager

    Mar 2015 - Aug 2021