Miguel Salcedo

Experience

• 

  Orange Dominicana

  Sept 2010 - Oct 2015

  - Design, Implement, Monitor, and Maintain high availability services for the Internal, Backbone and Backhaul networks in a Service Provider environment.- Implement and troubleshooting MPLS Network services. - Configure secure VPN access for External Connections and Services.- Maintain and Operate the Wireless LANs enterprice networks.- Implement Security Policy using NAT, ACL , VACL, Port Security, Private VLAN , Firewall Rules, AAA.- Plan and execute regular network maintenance and software upgrade to keep the systems working on their best performance and up-to-date.- Implement, Operate and Troubleshooting complex VoIP networks including Session Border Controller (SBC) and its integration with Call Centers and Core Network Softswitch. Show less - Get involved and provide Technical Support for complex projects related to VAS domain.- Leads the Operation & Maintenance task for over 20 VAS Platform Solutions (Online Charging System, Enterprise Communications Manager, Traffic Steering, Electronics Topup, PCRF, SMSC, VMS, AAA, Data Charging, and others).- Develop Advanced Daily Reports with majors KPI for Business Analysis and Internal follow up.- Implement Automation to handle repetitive tasks and reduce human risk execution.- Carry out regular software/process audit for continual optimization.- Troubleshoot complex problems and major incidents related to VAS domains.- Monitor VAS platform performance and provide proposals for upgrades or capacity extension. Show less

  • IP Network Engineer

    Oct 2014 - Oct 2015

  • VAS Operations Engineer

    Sept 2012 - Oct 2014

  • VAS Jr. Engineer

    Sept 2010 - Sept 2012
• 

  Isbel S.A.

  Oct 2015 - Apr 2016

  Network Solutions Specialist

  - Provide Technical Advice and Advanced Consulting Services on IP Network Designs and Operations for Enterprise and ISP customers (Assessment, Planning, Design and Integrations).- Lead new projects implementation and deployment for the IP Network Portfolio (WLAN, Routing & Switching, DataCenter, Identity and Network Access Control, VoIP Solutions).- Generate valuable documentation and knowledge transfer for delivered projects.- Support Pre-Sales team with Technical presentations and Live demos for IT Shows. Show less

• 

  Sansay

  Apr 2016 - now

  - Implement and Support Sansay VoIP solutions and Products Portfolio (Session Border Controllers, External Media Servers, External Routing Engine, Number Portability Server, Monitoring Management, ... )- Implement Open Source monitoring tools for Systems Performance track and display KPI stats. - Troubleshooting VoIP issues from Sansay customers.- Design High-Availability VoIP solutions to fulfill customers needs.

  • Service Delivery Manager

    May 2021 - now

  • Senior VoIP Systems Engineer

    Feb 2018 - May 2021

  • VoIP Systems Engineer

    Apr 2016 - Feb 2018