Jayoung Kim

Experience

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  University of Waterloo

  May 2009 - Aug 2009

  Research Assistant - Dr. Roxane Itier Lab

  • Analyzed large amounts of data using The EyeLink Data Viewer and prepared them in graphical format using Excel and Power Point.• Helped conduct research studies and create stimuli for future experiments using Adobe Photoshop.• Piloted new laboratory experiments and trained future employees to take over my position.

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  Homewood Health Centre

  Jan 2010 - Apr 2010

  Outcome Studies Assistant

  • Created reports to disseminate outcome information to multidisciplinary clinical teams across the hospital for program evaluation and data driven decision-making.• Created automated patient satisfaction and follow-up survey templates to be distributed throughout the hospital to supporting hospital performance and measurement.• Managed, organized, and stored hospital patient data and survey data, both electronically and physically in local storage cabinets, in accordance with hospital data filing policy.• Collected and scanned large amounts of clinical scales/assessments and patient satisfaction questionnaires while ensuring quality control of data capture, and analyzed data using Microsoft Excel and SPSS. Show less

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  Health Quality Ontario (HQO)

  Sept 2010 - Dec 2011

  Research Intern

  • Gained knowledge in a broad range of health care areas through conducting research & producing summaries on several health indicators and quality improvement ideas for the Health Quality Monitor Report.• Conducted a comprehensive literature review on mental health indicators for the Excellent Care for Mental Health & Addictions (ECMHA) proposal.• Acted as the Mental Health Lead, drafting content and review of the mental health public report section and coordinating meetings and collaborations with external stakeholders.• Assisted with developing materials and project plans for the Home Care lead and helped facilitate the Home Care working group between internal and external stakeholders. Show less

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  Ivey Business School at Western University

  Nov 2013 - Oct 2014

  Research Assistant, Ivey International Centre for Health Innovation

  • Conducted a literature review and report on international and national models of youth mental health, with a specific focus on innovative and ‘smart’ technologies for mental healthcare delivery.• Analyzed large amounts of video data using TagVideo software to tag patient movements and blurred faces to provide confidentiality in research study.• Assisted with Research Ethics Board submissions, such as drafting, organizing, uploading and thoroughly reviewing content, for the Models and Strategies for a Smart Mental Health System Project.• Collected data such as consent forms, health surveys and patient health data onsite for participant recruitment in scientific studies in a friendly and outgoing manner. Show less

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  Ontario Ministry of Health and Long-Term Care

  May 2015 - Aug 2015

  Public Health Practice Analyst, Public Health Standards, Practice and Accountability Branch

  • Developed a framework and analytic plan for a qualitative analysis on Ontario's Public Health Foundational Standards Survey from the 36 Public Health Units.• Analyzed qualitative survey data by developing an extensive coding scheme of survey themes, quantification of those themes and preparing results in tabular and graphical form.• Prepared a PowerPoint slide deck, presented the results of a complex qualitative data analysis, and provided recommendations for improvements from the survey based on the interpretation of results.• Conducted an environmental scan on data information and policies, including legislation, standards of practice, guidelines, and peer-reviewed academic literature for a preliminary gap analysis. Created reports and documentation summarizing information captured. Show less

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  CAMH

  Feb 2016 - May 2023

  • Provided leadership to Reporting & Analytics sub-teams, Acute & Chronic Care, ensuring knowledge translation between teams while also managing cross-team projects, staff engagement activities & team strategy.• Implemented processes that are more efficient for the Corporate Balanced Scorecard by creating checklist criteria, improving process flows and alignment with other reporting products.• Re-launched the Data and Reporting Governance Committee and their subcommittees by engaging stakeholders, setting up discussions, preparing the committee structure and planning.• Re-organized the Team Huddle structure to provide increased team engagement and communication. • Created an indicator catalogue for dashboards, while organizing & maintaining the documentation of Data Creation Plans by mapping out unique and shared indicator methodologies, working closely with analytic leads & the Business Intelligence Team.• Managed the Centralized Intake Reporting system, triaging the intake of ad-hoc requests to appropriate teams across the hospital. Show less • Turned complicated project requirements into meaningful indicators by developing thoughtful logic & methodologies in alignment with clinical processes, working closely with clinical staff and including a health equity lens on most analyses.• Effectively presented high-level evaluation plan & monthly reports at Steering Committees & working groups, while actively participating in meetings by providing insight on data capture, quality and needs.• Assisted the manager in scoping and gathering requirements for analytical projects, while clearly communicating with stakeholders on data availability and providing direction & support to junior analysts conducting the analyses.• Provided project management and knowledge exchange for the team, such as informing data acquisition needs, leading team huddles & transitioning monthly routine reports to new staff.• Worked closely with the Business Intelligence Team & Data Warehouse Team to prioritize & acquire data and successfully develop & launch dashboard products with tight timelines.• Led multiple focus groups, ranging from 2 to 10 participants, and conducted qualitative interview analysis for a variety of evaluation projects; created evaluation questions using SMART principles along with evaluation frameworks, models & flowcharts. Show less • Completed complex data analyses on many ad-hoc requests, data projects and indicator development methodologies using SAS & SQL. • Created visually appealing Excel reports with drop down-lists, surveillance/trending data and an option to automate Excel reports in PowerPoint presentations.• Consulted on methodology for patient satisfaction surveys with clinical staff and delivered a technical solution for disseminating online surveys and data management though REDCap.• Coordinator & analyst for multiple provincial initiatives, such as the Mental Health and Addictions Quality Initiative (MHAQI), Wait Times & Health Quality Ontario’s Quality Standard (schizophrenia), reviewing data availability, calculating standard indicators and participating as the CAMH’s data expert in provincial meetings.• Developed comprehensive methodology & coding to capture homeless patients for City of Toronto’s Street Needs Project.• Collaboratively worked alongside Business Intelligence to enhance, validate and lead training sessions on a variety of dashboards and provide education to clinical staff/users.• Delivering knowledge translation and support on Clinical Application (ICARE) & Data Warehouse questions for new employees. Show less

  • Team Lead, Reporting & Analytics

    Feb 2022 - May 2023

  • Evaluation Specialist/Senior Methodologist

    Oct 2018 - Feb 2022

  • Performance Measurement Specialist

    Feb 2016 - Oct 2018
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  Canadian Institute for Health Information (CIHI)

  May 2023 - now

  Program Lead, Corporate Data Request Program

  • Led the CDRP team to achieve the deliverables of the portfolio, which included three separate technical tools and processes, on time and of high quality.• Acted as the primary point of contact for high priority clients accessing the Secure Access Environment, while providing timely customer service with follow-ups and satisfactory resolutions to issues.• Developed relationships with technical support teams across the organization to improve processes, support User Acceptance Testing, plan tooling upgrades and more, while also using agile project methodology.• Led the project management, processing mapping & change management of ad-hoc data request centralization across the organization.• Assisted the manager in planning for resources and managing the budget.• Supported the release of several user documentations and standard operating procedures to enhance user education and provide standardization to processes.• Managed the review of the Privacy Security Risk Management of the Secure Access Environment to include Personal Health Information, while working closely with internal stakeholders, facilitating meetings, and managing expectations.• Co-led the development of the department’s strategic operation plan and the implementation of actionable items within the team. Show less