Adetutu Sanwoolu

Experience

• 

  XTYNOBLE business ventures

  Apr 2020 - Jul 2020

  Administrative Officer

  • Instrumental in coordinating and managing all business processes and their acquisitions. • Assisted the business in achieving its set goals and also validate products before sending them to market to ensure it meet up with the required standard. • Directly responsible for all promotions in order to increase sales which also increases the ventures revenue.

• 

  PATRICIA

  Jul 2020 - Feb 2022

  • Serves as a trusted partner in handling fraud exposure from customers and clients of the company • Management oversight for Fraud activities • Provide management reporting and trend analysis identifying the source of significant operational risks, possibly vulnerabilities or weaknesses and recommendations for policy or procedural changes • Act as a point-of-contact for all employees on issues relating to money laundering, terrorist financing and receive reports on non-compliance with laws or company policies • Ensure regular information dissemination and coordinate training across the company on compliance issues • Collaborate with other departments to create a culture of compliance across the company Show less • Delivering direct customer servicing via telephone • Update customers records in the system, including notes about interactions • Create and maintain reports about customer’s interactions• Taking ownership of each enquiries/ complaints with proper follow-up• Ensure resolution reach customer satisfaction • I resolve customer complaints via phone call and live chat. • I welcome new customers and also reach out to customers to get their account information.• I greet customers warmly and ascertain problem or reasons for calling. Show less

  • Compliance Officer

    Sept 2021 - Feb 2022

  • Customer Relations Specialist

    Jul 2020 - Sept 2021
• 

  Guaranty Trust

  Feb 2022 - now

  • An intense 2 and half month training that covers the core areas in the financial sector; Credit Management, Credit Risk Analysis, Finance, Accounting and Emotional intelligence.

  • Credit Risk Analyst- Assistant Banking Officer

    Jun 2024 - now

  • Credit Risk Analyst- Executive Trainee

    Apr 2022 - Jun 2024

  • Graduate Trainee (3rd best Trainee)

    Feb 2022 - Apr 2022