Nikhil Arya

Experience

• 

  Sutherland

  Dec 2009 - Aug 2012

  Sr.Specialist Process Training

  • Responsible for assisting training manager of the organisation in achieving training goals• Ensure that the set target is achieved on daily and monthly basis according to the establish procedures• Handle the tasks of developing training curriculum and training a team of process personnel• Provide direction as well as assist with aligning trainer to the different training batches, creating and maintaining training room roster, Scheduling new hire trainees as per their shift timings, handling trainees and trainers escalation and coordinate with the program Hr to sort the escalations.• Coordinate with training team and assist them in finding the training needs to meet their specific requirement and ensuring improvement in training effectiveness• Perform all other essential tasks under the instructions of the manager• Reviewing trainers Scores(Throughput,Passrate,Training quality) and suggesting plans to improve the scores• Maintaining reports of first 30-90 days of trainee on the production floor• Responsible for the 30-90 days of trainees performance on the production floor• Responsible for Controlling Attrition, Shrinkage at trainee and trainers level• Responsible for Net Sat,Crr and attendance of the new hire trainee for first 30-90 days on the production floor Show less

• 

  Maple - Apple Premium Reseller

  Jun 2013 - Jan 2014

  Technical and Sales Trainer

  Responsible for assisting training manager of the organisation in achieving training goals• Ensure that the set target is achieved on daily and monthly basis according to the establish procedures• Handle the tasks of developing training curriculum and training a team of process personnel• Provide direction as well as assist with aligning trainer to the different training batches, creating and maintaining training room roster, Scheduling new hire trainees as per their shift timings, handling trainees and trainers escalation and coordinate with the program Hr to sort the escalations.• Coordinate with training team and assist them in finding the training needs to meet their specific requirement and ensuring improvement in training effectiveness• Perform all other essential tasks under the instructions of the manager Show less

• 

  Denave

  Jan 2014 - Oct 2014

  Regional Retail Sales Trainer

  Handled sales training of large format retails stores like vijay sales croma jumbo.Responsible for auditing stores and coaching retails sales staff for the selling of computers and accessories . Also responsible for maintaining training data and sharing analysis of market with Microsoft stake holders.

• 

  Odyssey Technologies

  Oct 2014 - May 2016

  Implementing and Troubleshooting Odyssey Technologies PKI based Product.Implemented Softwares on various operating system like Windows,Linux,Aix,Oracle Linux, Solaris.

  • Sr Solution Support

    Oct 2014 - May 2016

  • Sr Solution Support

    Oct 2014 - May 2016
• 

  Deloitte

  May 2016 - Aug 2016

  License and Compilance

  • Drive evangelization of Microsoft License Compliance audit function in SMB Section.• Visiting assigned clients and conducting audits to check if the client complies with Microsoft license and compliance policies.• Conduct onsite assessments and business process analysis for Microsoft SAM functions at client locations.• Conducted reviews with third-party clients and performed analysis of data acquired from end customer’s IT environment and purchasing records to determine entitlement to software licenses.• Required to be versed in tools necessary to collect and analyze data from end customer’s IT environment.• Interacted with product owners in the role of Senior Consultant for Identification of software assets, license usage and rights, gaps that may exist between licenses owned vs. applications installed and guided product owners on actions to close gaps.• Communicated about SAM policies and educated end users, management, developers and vendors through email, Show less

• 

  RAKBANK

  Jan 2017 - now

  Manage the customer service functions of all units of bank.Ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.Send all complete error free account opening/loan/credit card applications to the respective departments.Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.Identify and recommend improvements to procedures and processes to improve process and service levels. Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.Regularly review customer portfolio to identify potential sales/business opportunities.Understand customer needs and requirements and cross sell products to Customers.Retain customers through complaint resolution and other enquiries in coordination with Complaints unit.Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation Show less

  • Virtual Relationship Manager

    Jan 2019 - now

  • Customer Service Representative

    Jan 2017 - Dec 2018