Pranav Dodeja

Experience

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  Courtyard by Marriott

  Dec 2015 - Mar 2016

  Industrial Trainee

  Worked under 4 core departments of this property with individual time period given to all departments .

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  Corporate Film Makers - Team Prodigy Creations

  Jun 2017 - May 2018

  Event Executive
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  ITC Limited

  May 2018 - Jul 2019

  Reservation Sales Associate
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  Probity Media Creations

  Jul 2019 - Dec 2019

  Senior Event Executive
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  Godi La Vita

  Aug 2020 - Jan 2021

  Assistant Chef

  Part Time chef in an Italian restaurant handling specific section of the menu during dinner and lunch time frame.

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  The Garage International

  Feb 2021 - Mar 2021

  Digital Marketing Intern
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  Oppizi

  Jun 2021 - Aug 2021

  Brand Ambassador
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  Peppers Retreats, Resorts & Hotels

  Dec 2021 - Aug 2022

  Responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day’s check-outs. Also perform reception duties for late-night guests. Working in multiple operations with front office and food and beverage departments.

  • Guest Service Agent / Night Auditor

    Jan 2022 - Aug 2022

  • Hotel Service Team Member

    Dec 2021 - Aug 2022
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  Mantra Group

  Jan 2022 - Aug 2022

  Guest Service Agent / Night Auditor

  Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

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  Sofitel Adelaide

  Aug 2022 - Nov 2022

  Guest Service Representative / Reservation Agent

  Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Job Responsibilities:1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.7. Take the initiative to greet guests in a friendly and warm manner.8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees.9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.10. Other duties as assigned. Show less

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  Hilton Adelaide

  Nov 2022 - Jan 2024

  Front Office Associate / Executive Lounge Coordinator / Night Auditor

  As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systems Show less

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  SkyCity Adelaide

  Jan 2024 - now

  Front Office Duty Manager

  •Evaluates Front Office operation and procedures and suggests improvements to FOM.•Assigns duties and responsibilities to subordinates, assisting FO/CON staff•Ensures all VIP and SPG rooms are blocked and inspected•Ensures that all personnel are well groomed at all times•Ensures a smooth traffic flow and daily operation•Ensures that all guest requests, requirements and complaints are attended, and promptly handled in the correct manner, resolved and recorded•Train team members on Opera procedures and serve as a central communication point during emergency/crisis•Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of the Risk Manager•Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition•Assist the Front Office Manager in all aspects of his/her duties. Show less