Sanaea Mendes

Experience

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  Taj Hotels

  Dec 2009 - Apr 2022

  • Part of the Pre opening team was assigned the responsibility of preparing the Standard Operating procedures for the Front office department.• Coordinating with the HR department to interview and recruit the right team.• As a certified departmental trainer, was assigned the responsibility of training the new associates so that they reflect the Taj brand standards.• Responsible to manage the Front Office operations of 279 keys by leading, supervising & monitoring the team of 25 Members including both contracted and permanent staff.• Responsible for front office operations during the absence of Front Office Manager.• Training staff to promote hotel point of sales and up sell rooms at higher rate with incremental revenue of 7.5% and ensuring every potential business is converted into business on books.• Adhering to health and safety policies and ensuring safe work practices are followed at all times. Show less • After my successful tenure with Taj Deccan was transferred back to Taj President to handle the operations in a busy business hotel.• A 284 keys hotel was responsible to manage the entire front office operations along with a team of 28 associates.• Plan & prepare weekly roster and work schedules as per business demand & need of the department.• Develop a quality oriented approach in tackling guest requests to ensure consistency of service at all times.• Consistently offer friendly, engaging and a service culture that contributes positively to the Taj Brand and follows service promise and service essentials. Show less • Promoted to a Duty Manager Position and Transferred to Taj Deccan.• Responsible to manage the Front Office operations of 151 keys by leading, supervising & monitoring the team of 25 Members including both contracted and permanent staff.• My responsibilities here included managing operations at the front office, bell desk, concierge desk etc.• Ensuring each guest receives a warm and welcoming reception and a fond farewell according to all Taj standards.• Making reports as required such as Managers Report, High Balance Report, Allowance Report, 30 Day Audit report, Discrepancy Report & Customer Feedback updating.• Ensuring that the lobby reflects the ambience, service and values as per defined standards.• Making sure all information in the registration cards are filled before guest arrival.• Coordinating with all departments concerned in order to maintain Front Office functions properly. Show less • Selected for the Taj HOMT program at Taj President, as I had done my internship with the same brand and had an in depth knowledge about the operational standards.• Responsibilities included ensuring each guest receives a warm and welcoming reception and a fond farewell according to all Taj standards.• Executing check in and checkout procedures as per set standards.• Demonstrating Taj service standards and values in all interactions with both guests and colleagues.• Communicating with other departments for completing special guest requests. • Ensuring all the bills are kept up to date and accurate and process upon departure.• Taking advance bookings, reservations and special requirements.• Responding to all guests requests in a timely manner and ensured follow up is completed.• Value guest comments and suggestions and share it with senior management. Show less

  • Duty Manager - Taj Santacruz.

    Sept 2015 - Apr 2022

  • Duty Manager - Vivanta by Taj President.

    Oct 2013 - Aug 2015

  • Duty Manager - Taj Deccan.

    Oct 2012 - Oct 2013

  • Taj HOMT program at Vivanta by Taj President.

    Dec 2009 - Oct 2012
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  Compass Group India

  Feb 2022 - Feb 2025

  Community Manager