Kalyan Ammu

Experience

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  Kirloskar Brothers Limited

  May 2013 - Jun 2013

  Intern

  Worked as a layout and production planner in the industrial engineering department of Kirloskar Brothers limited, pumps division.Devised a new layout design with the help of process flow charts and activity relationship diagrams to resolve the existing storage inefficiency for the finished goods.Prepared charts, graphs, and diagrams to illustrate workflow, routing, floor layouts, material handling, and machine utilization.Designed an improved centralized layout facility for inventory of tools and subcomponents.Monitored and maintained inventory regulation.Developed project plans and schedules for work activities.Reviewed production schedules, engineering specifications, process flows, and other information to understand methods and activities in manufacturing and servicesStudied time, motion, methods, and speed involved in maintenance, production, and other operations to establish standard production rate.Recommended revision to methods of operation, material handling and equipment layout to optimize inventory regulation and improve standards. Show less

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  Team Alloy

  Apr 2014 - Dec 2015

  Marketing Coordinator

  • Acquired 3X clients and implemented strategies to set a growth path for the firm • Created reports by collecting, analyzing, and summarizing data• Prepared (monthly, quarterly and annual) forecasts

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  SREE RAMAKRISHNA ALLOYS LIMITED

  Jan 2016 - Aug 2017

  Assistant Manager

  • Implemented statistical analysis for cost reduction of production and productivity improvement• SPOC between vendors and the organization and dispatched the goods within SLA• Payroll processing, generating roaster for the entire staff and generated pay slips of the labor to the top management• Implemented 5S mapping, shop floor planning and store planning to reduce non-value-added time• Conducted ABC analysis to identify inefficiencies in storage output and improved inventory turnaround• Provided financial advices, handled transactions and risk management Show less

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  BYJU'S

  Aug 2017 - Nov 2017

  Business Development Associate

  • Devised customer centric products based on the asks of the potential clients• Generated insights and cascaded to the regional development teams to improve the SKU’s• Took decisions on the spot in order to close the deal but made sure that margins were not compromised • Created and maintained the database of prospect clients• Handled and managed short and long-term business development plans• Developed business strategies and revenue Models• Performed market segmentation and analysis to find potential leads• Collaborated with management on sales goals, planning, and forecasting• Meeting all quotas for cold, active, inactive calls, appointments, and interviews Show less

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  Uber

  Aug 2018 - Aug 2020

  Full time contract (Kelly Services)• Pilot team that worked in establishing VIZAG COE site• SPOC between the customer support and business teams for 13 straight months• Created content and ideated and implemented policies• Improved the team's TPH, Quality, CSAT and SLAs• Optimized and implemented new procedures to improve policies using pareto analysis • Performed time study analysis to set average handling time for different processes• Analyzed patterns and smoothened the support systems processes• Led a 15-member team to train and improve process efficiencies in an outsourcing/BPO project • Coached the outsourced/BPO team and improved CSAT by >25% from 3.00 to 3.80• Handled transaction related process in identifying transaction status made by riders• Provided In-house IT and facilities support during peak hours• Conducted recruitment drives for various new LOB’s in collaboration with the project management team Show less

  • Community Operations Specialist

    Oct 2019 - Aug 2020

  • Operations Consultant

    Aug 2018 - Oct 2019
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  Amazon

  Aug 2020 - now

  •Regional Quality analyst for MENA region•Conduct audits of leave of absence, accommodation requests for Canada, India and MENA region to ensure the service level agreements are met and processes are compliant with company policies• Served as a Regional Analyst for Canada and developed innovative Quality Review Guides (QRGs) for live audits to swiftly identify and remove critical defects.• Monitor performance metrics, analyze data and provide feedback to stakeholders to drive continuous improvement during bi-weekly connects.• Evaluate the performance of auditors by conducting Audit the Auditors (ATA) on a weekly basis.• Conducted Holistic Customer Experience (HCE) audits in the Canada region and implemented preventive and corrective actions (PACA) to eliminate controllable defects. Show less •Engaged with Amazon employees at Fulfillment Centers in the North American region to address their inquiries regarding COVID Leaves(LOA) and Employee Verification Forms (EVL), and effectively resolved employee concerns. •Identify the root cause of low productivity & common quality errors of the entire Indian team •Shared inputs with the CRC Core team to enhance the process 2.0 and updated new trends through Voice of Associate(VOA) – GEMBA •Audited the leave request and proposed few steps to eliminate the defects identified and proposed automation leading to smooth transition in process handling by associates• Identified frequent errors in case handling and conducted refresher sessions to the Indian team• Currently working on a project which aims to identify defects and lapses in the process using various tools. Worked on Failure mode and effect analysis(FMEA) and recommended controls Show less

  • DLS Case Manager

    Jun 2023 - now

  • Quality Auditor

    Dec 2021 - May 2023

  • Senior Human Resources Associate

    Aug 2020 - Dec 2021