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Nicholas Uchenna Ugwu

Nicholas Uchenna Ugwu

Information Technology Adminstrator

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location of Nicholas Uchenna UgwuNigeria

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  • Timeline

  • About me

    Head, Technical Support and Client Services

  • Education

    • Federal University of Technology, Owerri

      2000 - 2005
      Bachelor's degree Electrical and Electronics Engineering

    • Technology jobs update

      2000 - 2005
      Bachelor's degree Electrical and Electronics Engineering

      Activities and Societies: Lumen Press, a press out fit of the Catholic Community General Secretary, Nigeria Federation of Catholic Students

  • Experience

    • Vetco Gray Nig Ltd

      Sept 2006 - Jul 2007
      Information Technology Adminstrator

      Information Technology system Administrator. Monitoring of IT facilities in the IT department.

    • ISN Products Nig Ltd

      May 2008 - now

      Heads three departments, Engineering Support Services, Application Support Services and Customer Care Services.Responsible for the entire Customer Relations and Care Work on Roche Diagnostics Analyzers, Roche Professional Diagnostics (RPD), Roche Molecular Diagnostics (RMD)and Roche Tissue Diagnostics (RTD).Manage all technical service activities nationally across Nigeria, and schedule job for the Field service Engineers in the teamSchedule Preventive Maintenance activities of active installed Instrument Base across Nigeria as well as Software upgrade.Manage deployment of Equipment to site and Installations across Nigeria. Worked on Roche Diagnostics Analyzers, RPD, RMD on Installations, repairs and Preventive Maintenance services.Carryout Instrument Software upgrade

      • Head, Technical Support and Client Services

        Jan 2022 - now

      • Technical Support Services Manager

        Mar 2013 - Jan 2022

      • Field Service Engineer

        May 2008 - Feb 2013

  • Licenses & Certifications

    • Ugwu Nicholas Uchenna

      The University of Queensland, Australia
      Aug 2020
      View certificate certificate

    • Rochester Institute of Technology

      An online learning initiative of Rochester Institute of Technology.
      Dec 2019

    • EdX Honor Code Certificate for Communicating Strategically

      EdX
      View certificate certificate

    • EdX Honor Code Certificate for Creativity & Entrepreneurship

      EdX
      View certificate certificate

    • EdX Honor Code Certificate for Business and Data Analysis

      EdX
      View certificate certificate

    • EdX Honor Code Certificate for Introduction to Project Management

      EdX
      View certificate certificate

    • EdX Honor Code Certificate for Communication and Teamwork

      EdX
      View certificate certificate

    • EdX Honor Code Certificate for Resume, Networking, and Interview Skills

      EdX
      View certificate certificate

    • Cobas E411 Technical Service Training

      Roche
      Nov 2010

    • Cobas Ampliprep, Cobas Taqman, Cobas Taqman 48,Docking Station Short and Ampliplink 3.3 series Service Training

      Roche
      Aug 2012

    • Light Cycle 480 Service Training,Cobas 4800 Service Training, Harmiton STAR IVD Service Training

      Roche
      May 2014

    • Cobas Integra 400 Service Training

      Roche
      Oct 2009

    • EdX Honor Code Certificate for Design Your Career

      EdX
      View certificate certificate

    • Driving Strategic Innovation and Business Development

      Lagos Business School, Pan-Atlantic University
      Aug 2021

    • EdX Honor Code Certificate for Analytical Problem Solving and Design Thinking

      EdX
      Feb 2016
      View certificate certificate

    • EdX Verified Certificate for Effective Communication for Program and Project Stakeholders and Teams

      EdX
      Jun 2021
      View certificate certificate

    • Cobas PVT 612/471 and 512/671 Service training

      Roche
      Oct 2014

    • Cobas 6000 Service Training

      Roche
      Jun 2014

    • Cobas C311 Service Training

      Roche
      Jun 2010

    • Cobas c111 Service Training

      Roche
      Apr 2009