Rui Manuel Marques Monteiro

Experience

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  Azlan Network Services

  Jan 1996 - Dec 2000

  IT network expert

  MCSE

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  Actief Schoonmaakdiensten

  Jan 2001 - Aug 2003

  Rayon manager
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  Bayar Facilitair team b.v.

  Sept 2003 - Feb 2004

  Rayon manager
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  Facilicom division Gom NV.

  Mar 2004 - Aug 2004

  Floor Manager

  Responsible for a team of 150 employees!

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  INTERSOFT EUROPE

  Aug 2004 - Oct 2018

  International Business Developer

  INTERSOFT® is a privately owned development-, distribution-, consultancy- and support organisation for managed SaaS solutions and are under the same management since 1995. We support more than 1.000 customers and provide 24/7/365 support services in 4 major languages to provide assistance to our global customers.INTERSOFT® is ISO9001:2015 certified and strives to provide its customers with the highest possible quality of service and a “right-first-time” attitude. Data Protection is a top priority and therefore we also obtained the information security standard ISO27001:2013.INTERSOFT® has the following key-solutions in its portfolio, which are all designed and developed to allow our customers to operate at scale:---WORKGENDA® Workforce Management: Simulation, Forecasting, Capacity planning and Hour Registration---intersoftONE® for Service Centers (Shared Service Centers, Call Centers, Backoffice Operations, BPO)---intersoftONE® for Customer Satisfaction Surveys (with fully integrated analysis and reporting)---intersoftONE® for Professional Facility Services (cleaning, security, catering, landscaping)---BGL Microsoft Dynamics solution for staffing agencies & building services---POWERCOMM® Rich messaging/files/VoIP solution for enterprise deployment---INTERPAY® International human resources, hour registration & payroll engine, also available for ISV integration---FLOORPLAN Show (live) data on easy to understand floor-plans---DESKMON A windows desktop application that records (all) events initiated by agents Show less

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  Intersoft Nederland

  Sept 2004 - Jun 2007

  Sales & Business Advisor

  Intersoft developed a fully integrated ERP system for Professional Services companies with a strong focus on the cleaning industry. The personel planning, hour registration and automated payroll were important USP's.The effective management information based on actual cost calculation of wage components per project also was a key buying decision for many customers. The HR and Payroll engine was first developed in 1975, in 2006 the 4th version was released, with a totally new software architecture.I was part of the team that made Intersoft become the market leader in the Benelux, setup the outsourcing of development and started internationalization to Belgium, France, Brasil and Australia. Show less

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  SoftwareAssociates Eastern Europe Srl

  Jun 2007 - Jul 2008

  Support Manager
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  Networkgroup Brasil

  Aug 2008 - Dec 2010

  Managing Director
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  Intersoft Brasil Ltda

  Aug 2008 - Dec 2010

  Managing Director
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  Arvato Services

  Jan 2011 - Mar 2013

  Account & Project Manager
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  ICONTACT360.COM

  Mar 2013 - Aug 2013

  iCONTACT360.COM is a division of Intersoft Europe BV and delivers customer service in all major European languages, plus all languages in the CEE region and Russia. The contact center is located in Romania, which offers a well educated, IT savvy and young workforce, while also being near shore for all major European markets.iCONTACT360.COM specializes in small volume of large customers (1-50 fte), for instance outbound campaigns, tech support in languages that are small from the customer perspective and overflow volume of existing support teams, including the night shifts. Show less

  • Business Developer

    Mar 2013 - Aug 2013

  • Operations Manager

    Mar 2013 - Jun 2013
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  Genpact

  Oct 2018 - Apr 2019

  Senior Process Associate
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  Intersoft International

  Apr 2019 - now

  Manager Process Author consists in:- Process Identification and Documentation- Development and maintenance of a detailed library of information- Transfer knowledge to key Business Partners- SPOC for any questions or status updates- Support Business Partners related to vendor and contract management

  • Project Manager CEC Tools - Dev & DEP TEAM for Stellantis

    Mar 2020 - now

  • Manager Process Author for PSA Group

    Apr 2019 - Mar 2022
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  Governance, Risk & Compliance Solutions GmbH

  Oct 2019 - Mar 2022

  Business Development GDPR, Governance, Risk & Compliance

  Together with a great team we are building an European partner network of; consultants, consultancy firms, certification- and auditing companies to help their clients strategically- and operationally to manage GRC activities and workflows in an integrated way. This does not only make processes transparent but also reduces workload and limits financial & reputational risks.

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  JUJUR.eu

  Feb 2025 - Oct 2025

  Recrutador
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  Signetta.eu

  Jun 2025 - now

  Signetta Partner Lead for regions: Spain, Portugal and Latin America