Makenna Smith

Experience

• 

  Hollister Co.

  Mar 2021 - Sept 2022

  Brand Representative

  Maintained a clean, organized inventory and curated displays of rotating season clothing and accessoriesAnticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfactionHappily guided customers through the process of successfully finding their ideal styleMeticulously handles POS system transactions including credit, cash exchanges, returns and refunds to ensure seamless and accurate cash flow

• 

  NTC - National Training Centres

  Mar 2022 - now

  Trainer

  Meticulously handles POS system transactions including crest, cash exchanges, returns and refunds to ensure seamless and accurate cash flow Lead workouts classes Lead group camps on and off ice Guided the process on how kids can process and develop within the program

• 

  Hibachi Teppanyaki & Bar

  Jun 2023 - Sept 2023

  Hostess

  Greeted up to 100 guests per shift creating a welcome environment and increasing customer loyalty Enhanced customer experience by selecting and seating to optimize service and customer preferenceManage the reservation log with accuracy and detail, making sure to note any special occasions or requestsCommunicated delays and offered additional services such as beverages while waiting

• 

  North York Renegades Jr. A Hockey Club

  Sept 2023 - now

  Ticket Sales Representative

  Greeted up to 100 fans per game day creating a welcome environment and increasing customer loyalty while answering questions they may have Provided exceptional customer service while selling tickets to patrons at a variety of events.Assisted customers in selecting the appropriate tickets Maintain records of ticket sales and customer informationKeep the ticket booth area clean and well-stockedProvide information about ticket prices and other related details

• 

  North York Renegades Jr. A Hockey Club

  Jan 2025 - Jan 2025

  Staff Director

  Recruiting: Finding volunteers and placing them in roles based on their qualifications Supporting: Helping volunteers complete their tasks and use their skills to contribute to the organization Building relationships: Working with businesses, organizations, and community members to recruit volunteers Keeping in touch: Checking in with volunteers to ensure their experience aligns with the organization's values and mission

• 

  Brampton Steelheads Hockey Club

  Jan 2025 - Apr 2025

  Ticket Sales & Partnerships Internship

  - Responsible for executing ticket sales plans through the 2024-25 OHL season, including group purchases, flex packs and season tickets- Assist in developing relationships with local businesses and community partners- Assist in lead generation and database expansion- Assist in marketing, promotions and community events when needed- Responsible for executing game-day programs, setup and breakdown