Brittany Cauthen

Experience

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  Forrester-Smith

  Jun 2002 - Jan 2006

  Manage small gift shop, Accounting Payables, inventory receiving and management. Acted as liaison between contractor and main company. Customer service, order placement, cashier (balance, deposits, etc…), Purchased props, Managed props, Maneuvered camera on set, Inventory management, Tape library management, and various other duties.

  • Store Manager

    Jan 2004 - Jan 2006

  • Administrative/Production Assistant

    Jun 2002 - Jan 2004
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  The Home Depot

  Jan 2006 - Jan 2007

  Receiving Associate

  Track and receive store merchandise. Effectively communicate with and coordinate various shipping companies for deliveries. Work with department associates to ensure an effective distribution of store merchandise to the floor. Track and complete general maintenance of the power equipment needed to perform job requirements (i.e. Fork Lift, Electric pallet jack, Cherry Picker, Lift truck.

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  Verizon Wireless

  Jan 2007 - Aug 2010

  Senior Customer Service Representative

  Respond to a high volume of inbound customer calls; research and resolve billing and service equipment issues; provide information on various products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results. Also have to quickly analyze customer concerns and needs while balancing company revenue concerns. Served a point of contact on several teams and assisted with many special projects.

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  UPS

  Sept 2010 - May 2017

  Systems Processor/ Entry writer

  Work as a team member to process international shipments through U.S. Customs. • Accurately Identify repeat errors and help develop an action plan to prevent their recurrence. • Effectively communicate updated processes and procedures created to reduce error frequency. • Serve as a Telephone Technical Support Specialist to assure shipment clearance. • Classify U.S. import commodities and assign duty rates for U.S. Customs clearance. • Use systems such as ISPSYS, BOSS, Internet, and Online Library to process shipments. • Rate special accounts and commodities that require specific instructions. • Communicate with Leads and Raters to ensure ports are cleared before downtimes. • Respond to customer needs and inquiries in a timely manner • Maintain accurate records to insure correct reporting and reduce processing time with repeatshipments • Attain UPS knowledge of products and services offered throughout the business • Adhere to compliance and regulations Show less

• 

  DHL Global Forwarding

  Jul 2018 - Sept 2020

  Operations Supervisor
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  GHY International

  Oct 2020 - Dec 2024

  Facilitating Imports & Exports for US and Canada

  • Operations Manager

    Feb 2022 - Dec 2024

  • Customs Services (Logistics/brokerage) Specialist

    Oct 2020 - Feb 2022