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Liza Shomer

Liza Shomer

IT Project Manager

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  • Timeline

  • About me

    Product Operations Manager at Google - Waze

  • Education

    • Pelech High School

      -

    • Hadassah Academic College

      -
      Engineer's degree Computer Science

  • Experience

    • Tel Aviv Municipality - IT

      Jan 1990 - Sept 2000
      IT Project Manager

      - Managing multiple complex IT projects, including software hardware and infrastructure.- Matrix management and team management.

    • Comverse Technology, Inc.

      Jan 2000 - Jan 2015

      - Building, developing and implementing the organization's methodologies and processes. - ITIL Implementation. - Initiating, building and running a "Think Service" program.- Business Partner for IT tools such as CRM, collaborative tools, portals.- A member of the Managed Services Management team. - Developing and implementing Comverse support methodologies.- Implementing ITIL best practice. - Creating and leading a unique service program. - Leading the internal communication of the Global Support.- Leading the CRM implementation. - Creating training and implementation programs for IT services.- Communicating the IT services and messages to the entire company. - Implementing ITIL best practice in the IT. - Leading the customer support CRM process and implementation. -Building and managing the CRM global training project

      • Methodologies and Projects, Managed Services

        Jan 2014 - Jan 2015

      • Methodologies & Projects Manager, Global Services

        Jan 2011 - Jan 2014

      • IT Communication and Implementation Manager

        Jan 2006 - May 2011

      • CRM Implementation Manager

        Jan 2000 - Dec 2005

    • Mavenir

      Jan 2015 - Jan 2017
      Global Support Operations Manager

      - Managing Customer Support CRM migration project to ServiceNow. - Leading merger activities of the global support organization. - Unifying the processes of 2 merged companies (Mavenir (Comverse) and Acision). - A member of the global support management team.

    • NICE Ltd

      Apr 2018 - Apr 2019
      Project Manager

      - Leading MIS ServiceNow projects in Customer Support and Professional Services area.- Building new processes of Professional Services and Customer Support integration. - Managing an upgrade project to a new release.

    • Waze

      May 2019 - Dec 2020
      Infrastructure Manager

      (Nisha)

    • Google

      Jan 2021 - now
      Product Operations Manager

  • Licenses & Certifications

    • - ITIL Foundation 3.0

      Jan 2011

    • Computer science engineer

      Hadassah College Jerusalem
      Jan 1987

    • Project Manager

      IBM
      Jan 1991