Innocent Chinyemba

Experience

• 

  ASHE International College

  Jan 2017 - Dec 2017

  IT Administrator

  Flyer and Cooperate Graphic Design.Front-end Web development and design.Website content management and maintenance.Moodle E-Learning Platform Content Management and Maintenance.UI/UX Design and DevelopmentComputer and Campus Network Maintenance

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  MAP Communications (Pvt) Ltd

  Mar 2019 - now

  Supported over 250 active users by resolving help desk tickets for issues related to Windows, Microsoft Office 365, VPN connectivity, and hardware, resulting in increased user satisfaction and reduced downtime.Reduced network downtime for 180+ layer 2 network devices, resulting in an estimated savings of $50K through optimized traffic management and active maintenance.Collaborated with vendors and business partners to implement access control, MDVR, CCTV security, and instrumentation monitoring systems, enhancing overall operational efficiency.Delivered over 34 network infrastructure projects, ranging from small-scale upgrades to major network overhauls for different clients in 7 locations, including underground tunnel mining operations.Drove the deployment of 80+ network devices across 5 locations in a mining town, ensuring seamless connectivity for 1200+ end-users.Boosted network uptime from 83.45% to 95.2%, by troubleshooting and implementing strategic network performance monitoring and automation solutions for routine tasks.Expedited network capacity annually by 3% by upgrading infrastructure and optimizing configurations for Cisco switches, Cisco routers, Cisco access points and Cisco firewalls while meeting the growing data demands. Show less

  • Network Engineer

    Sept 2020 - now

  • Network Technician

    Sept 2019 - Aug 2020

  • Assistant Network Technician

    Mar 2019 - Aug 2019