Angela Mutula

Experience

• 

  Safaricom

  Feb 2012 - Apr 2012

  Intern-Billing and credit control Department

  - Maintained accurate financial records and ensured prompt resolution of billing discrepancies, contributing to a 10% reduction in overdue accounts.- Assisted in preparing ad-hoc financial reports for senior management, improving decision-making efficiency by 20%.- Managed a daily review of corporate and individual post-paid accounts, ensuring consistent compliance with credit policies.

• 

  Standard Chartered Bank

  Sept 2014 - Sept 2015

  Graduate Associate - Retail Banking

  - Developed strong sales, negotiation, and advisory skills through extensive client interaction and mentorship under a Senior Relationship Manager.- Successfully presented product offerings to retail clients, increasing product adoption by 8% within thefirst year.- Acquired in-depth knowledge of commercial credit and improved client satisfaction by streamlining service offerings.

• 

  Standard Chartered

  Jan 2016 - now

  - Grew client portfolio by 50% through proactive engagement and detailed understanding of customer needs, increasing both revenues and profitability.- Collaborated with internal teams to deliver end-to-end client management services, ensuring alignment with risk and compliance frameworks.- Led country-wide business banking initiatives, contributing to a 10% rise in product adoption across the region.- Regularly provided insights to Senior Management on customer trends, helping refine marketing strategies and improve product-market fit. Show less

  • Senior Relationship Manager - Business Banking

    Jan 2022 - now

  • Relationship Manager - Business Banking

    Jan 2016 - Dec 2021