Barbara Schnaare

Experience

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  Travelers

  Sept 1996 - Jan 2011

  Design, develop and deliver classroom and virtual technical training programs for both personal auto and business auto insurance for national claim departments contributing to business insurance overall quality.• Certified in multiple states to instruct and facilitate continuing education programs.• Complete needs based analysis through the use of quality management information data, coordinating program logistics and providing timely response to on-site training needs. • Skilled at developing and implementing assessments tools to gauge program effectiveness. • Collaborate with Auto Product Development and field claim offices in performing diagnostic reviews as a subject matter expert. • Developed practical lecture and training programs used to resolve various complex coverage issues involving CGL, Commercial Auto Liability, MedPay, BI and APD, and total loss workflows to ensure claims handling Best Practices were being followed. Show less Conducted national audits for 1st and 3rd party Property Damage, Total Loss, 1st Party Medical/PIP, Garage and GKL and review Regionalized Call Center processes to ensure accuracy, compliance and evaluate risks to the organization. • Prepared and discussed results with regional and local management. • Provided trend analysis, strategies and coordinated action plans with management.• Conducted on-site workshop sessions to improve product knowledge and expectations that ensures competitiveness in the marketplace. • Facilitated claim performance special projects to effectively resolve trending claim handling issues. Show less Supervised adjusters handling claims for multi-jurisdictional auto property damage line of business. Monitored adjuster workload, provided training, monitored individual claim activities and provided technical direction regarding claims adjudication.• Developed plans to enhance leadership and technical continuity for the organization resulting in a 21% improvement of state compliance regulations. • Established daily file quality checks and provided written and verbal guidance to ensure effectiveness, customer engagement, accuracy and efficiency resulting in avoidance of state fines. • Developed and executed action plans integrating organizational processes during the transition of St. Paul Companies to Travelers to achieve optimal business results. • Experienced in talent acquisition, on-boarding of new staff and effectively utilized reward system to distinguish top performers and improve employee retention. Show less Worked with management to develop and implement effective training, performance development and succession planning. • Successfully managed over one-hundred complex and severe claims for our business insurance, specialty and national accounts each month by properly utilizing a “diary management” system. • Provided technical guidance to auto property damage claim professionals. Subject matter expert for the Business Auto, Garage, CGL, Garagekeepers and Trucker Auto policies. • Conducted system training sessions through merger transition. Show less

  • Training Manager

    May 2008 - Jan 2011

  • Auto Quality Management

    Jun 2006 - May 2008

  • Auto Claims Unit Manager

    Sept 2002 - Jun 2006

  • Senior Claim Adjuster

    May 1998 - Sept 2002

  • Medical Bill Reviewer

    Sept 1996 - May 1998
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  Travelers

  Nov 2011 - Oct 2012

  Business Auto - Claims Unit Manager
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  Direct General

  Oct 2012 - Jul 2017

  Project & Business Analyst Manager, Total Loss Regional Manager, Casualty Claims Process Manager,

  PM Manager/BA Manager July 2016- July 2017 Total Loss Regional Manager June 2015-July 2016Casualty Process Manager October 2012-June 2015

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  AssuranceAmerica

  Jul 2017 - Aug 2019

  Liability Manager
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  New York Life Insurance Company

  Aug 2019 - Jun 2022

  Senior Business Analyst