Parminder Kaur

Experience

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  Logixx Security Inc.

  Jan 2021 - Feb 2022

  Front Desk Assistant

  • Manage the process and assist staff and clients with concierge services such as booking of amenities, handling packages and serve as immediate point of contact for clients requiring assistance or information.• Answers questions and recommends corrective actions to address customer complaints and escalated issues• Provides assistance to the front desk staff by answering phones and being accessible, for requests of the clients and decisions, which might need to be made in manager's absence.• Maintain tenant database, program new fobs, remotes for tenants and manage other operations using property management software.• Enter timely issue reports, daily shift summaries, and incident reports into the PMS. Show less

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  Springboard Clinic

  May 2021 - Jul 2021

  HR Assistant Intern

  • Addressed the benefits of mentoring to the organization and designed a sample mentorship program.• Worked with the team on improving onboarding procedures and employee engagement.• Worked on techniques of growing talent and using KPIS for success measurement.•Researched various employee benefits, health and safety practices and recommended necessary changes.•Planned and developed human resource policies and programs for the new HR department of the organization.•Researched and prepared occupational classifications and job descriptions. Show less

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  The Merchandise Lofts

  Jun 2022 - Sept 2024

  Guest Relations Supervisor

  • Maintain rapport with the property management staff by keeping lines of communication open with maintenance services, contractors, and other departments as necessary.• Act as a “first contact” by responding to client complaints, conducts research to develop the most effective solutions and negotiates results prior to escalating to the Manager.• Train, supervise and discipline team members while ensuring agents are at their stations, logged onto their computers and phones and ready to assist guests.• Develop and maintain ongoing training and team building activities while effectively collaborating with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes.• Increase client satisfaction and ensure service recovery by listening to, speaking with and researching all areas of guest concern, using judgment to resolve guest issues.• Ensure proper operation of equipment and software by trouble- shooting and communicating with the IT department.•Assist in administering of corrective action, including verbal and written coaching, written disciplinary warnings and termination. Show less