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Joyce Meeme

Joyce Meeme

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  • Timeline

  • About me

    Customer Service Manager Ecobank Kenya

  • Education

    • Kenya Methodist University

      -
      Bachelor of Business Administration (BBA) Accounting and Finance

    • Jomo Kenyatta University of Agriculture and Technology

      2012 - 2014
      Master of Business Administration (MBA) Finance, General

  • Experience

    • Equity Bank Limited

      Aug 2004 - Sept 2011
      VARIOUS

    • Eco bank Kenya

      Sept 2011 - Dec 2015
      Customer service manager

      -To co-ordinate, monitor, control operational functions of the Branch- Capacity building,-Customer service-Implementation of banks policies and procedures

    • ECOBANK KENYA

      Jan 2016 - now
      Branch Operations Head

      • To co-ordinate, monitor, control operational functions of the Branch in order to ensure provision of efficient and effective back office operations.• To ensure system functionality in the Branch, adherence to controls and primary responsibility for reconciliation of suspense accounts.• To ensure our clients are the recipients of first class customer service, through the effective management of Customer Service staff.• Performance management and improvement within the branch

  • Licenses & Certifications