Diana Fernando

Experience

• 

  Citibank

  Feb 2004 - Dec 2007

  Customer Service Executive

  -Assisted & solved customer issues/ queries through inbound calls -Ensured excellent first-class customer experience to Citi clients-Handled customer complaints & feedbacks on a prompt & courteous manner-Successfully closed customers on periodic banking product -Continuous top achiever for department level-Awarded as "champion" for department sales challenges/ campaigns

• 

  Hong Leong Bank Berhad

  Jan 2008 - May 2009

  Personal Financial Executive

  -Achieved Personal Loan monthly sales targets & individual KPI-Performed cold calls for cross-selling purposes & successfully closed customers-Gathered leads/ referrals for Personal Loan cross-selling purpose-Participated in roadshows/ corporate counters & successfully gathered cases-Attended sales rallies & sales campaigns on a yearly basis

• 

  Rhb Easy Bank Bhd

  Jun 2009 - Aug 2014

  -Managed day-to-day branch operations & sales targets-Trained & coached staffs in meeting monthly sales targets-Trained & educated staffs on banking product knowledge-Conducted regional Insurance training on a quarterly basis-Investigated & successfully found solution for several fraud cases at branch level -Achieved monthly sales targets for all outlet banking products-Managed debit card stock control-Managed & guided team members on daily sales target achievement-Assisted Outlet Manager on daily branch operations

  • Branch Manager

    Oct 2011 - Aug 2014

  • Assistant Branch Manager

    Jun 2009 - Sept 2011
• 

  Information Broadcasting Network (M) Sdn Bhd

  Sept 2014 - Dec 2019

  Project Manager
• 

  Disruptive Concepts Restaurant Group

  Feb 2020 - now

  Finance & HR Manager