Angelo Bermúdez Ayales

Experience

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  Foundever

  Nov 2021 - Sept 2023

  Monitor agents activity and KPIs in order to optimize the workload and meet the requirements of our client.Export and analyze information from databases in order to present reports about absenteeism, service level, schedule adherence, missed calls, metrics and compliance.Serve as the first point of contact in case management reports any outage or massive system issue that can be affecting our service. Verify customers and evaluate high-risk behavior patterns in order to open accounts (KYC) or determine possible cases of Account Takeover (ATO) or Identity Theft (IDT).Assist customers regarding disputes of debit, ACH or Zelle transactions and bill payments. Stop recurring payments and follow-up existing claims.

  • Real Time Analyst

    Jan 2023 - Sept 2023

  • Bilingual Customer Service Representative

    Nov 2021 - Jan 2023
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  DXC Technology

  Nov 2023 - Mar 2024

  Associate Customer Support

  Provide assistance related to inquiries with life insurance policies, such as payment methods, dividend options, disbursements and death claims.Work with the team to meet performance targets and quality standards.Execute business process transactions, focusing on accuracy and adherence to procedures.

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  Health Prime

  Jun 2024 - Aug 2024

  AR Follow Up Representative

  Comply with the RCM principles and ensure that healthcare providers receive timely and accurate reimbursements from insurance companies for the services provided to patients.Ensure patient privacy according to HIPAA requirements.Verify patient's eligibility and benefits related to their insurance coverages.

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  Solventum

  Aug 2024 - now

  Order Management Associate