Andre' James

Experience

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  Quality Importers Trading Company

  Nov 2014 - Jun 2016

  • Product Inventory Analyst

    Feb 2015 - Jun 2016

  • Order Picker

    Nov 2014 - Feb 2015
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  Waste Management

  Sept 2016 - May 2017

  Waste Management Specialist
• 

  UPS

  May 2017 - Jun 2018

  Package Handler
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  GFL Environmental Inc.

  Aug 2018 - Jul 2022

  Waste Management Specialist

  • Acted as a frontline representative of company, fostering positive relationships with customers through clear communication and responsiveness to their needs• Provided courteous and efficient service to over 1000 residential customers daily, ensuring timely and reliable garbage collection• Implemented proactive measures to address and anticipate customer complaints, leading to a reductions in escalated incidents and improved customer relations

• 

  Truett’s Luau

  Jul 2022 - Aug 2023

  Client Relations Specialist

  • Played a pivotal role in driving a 5% increase in sales through personalized customer interactions and deep understanding of menu offerings• Maintained strict adherence to food and safety guidelines, demonstrating the highest standards of hygiene and sanitation, resulting in a safe and enjoyable dining experience• Proactively engaged with customers, leveraging insights to continuously improve service quality and enhance the dining experience• Elevated Truett’s Luau’s reputation by boosting Google reviews by an impressive 1-star rating, reflecting dedication to customer satisfaction• Demonstrated teamwork and reliability in fast-paced environments, contributing to the overall efficiency and success of daily operations Show less

• 

  Everon

  Aug 2023 - now

  Customer Success Manager

  • Achieving a 15% increase in productivity through the implementation of efficient workflows and proactive problem-solving techniques• Demonstrating exceptional communication skills and empathy in resolving customer issues promptly and effectively• Consistently maintaining a Quality Assurance score of 90 or above by upholding the standards of service excellence and attention to detail• Successfully contributing to a 7% decrease in job creation by optimizing processes and streamlining operations, resulting in enhanced troubleshooting and cost effectiveness• Actively participating in ongoing training and development courses to stay updated with best practices, ensuring in continuous improvement in service delivery Show less