Erica Fuller

Experience

• 

  Hewlett-Packard

  Jan 2004 - May 2007

  Team Leader

  • Build Computer on an assembly line• Lead a team of 14 people of the line by instructing them to how to do their specific job• Conduct meetings w/ team about progression about time/neatness and quality

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  State of Indiana

  Feb 2008 - Nov 2008

  County Bridge Engineer Assistant

  • I meet with Engineers to discuss corrections from me on drafts and finals reports• Receives phone calls, emails and faxes/use of copy machine/scanner• Management of county bridges and the reports of the bridges to make sure they are up to code

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  ACS, a Xerox Company

  Jan 2009 - Jan 2017

  Lead Medicaid Disability Eligibility Specialist

  • I conduct gathering information appointments related to applications for various public assistance programs including TANF (Temporary Assistance for Needy Families), Food Stamps and Medicaid and managing a caseload of over 500 cases• Receives phone calls, emails and faxes/use of copy machine/scanner• This also includes reviewing applications submitted, identifying required client data and verifications that must be collected in support of the eligibility determination, communicating with clients in the data collection process, reviewing the case information and preparing it for case disposition by the state eligibility consultant Show less

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  Harcourt Terrace Nursing & Rehab

  Oct 2013 - Jul 2015

  Resident Assistant

  I'm a part time receptionist & Resident assistant. I handle the front communications for the office & handle the residents budget & medication.

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  St.Vincent Health

  Jan 2017 - Jul 2017

  Patient Financial Services

  • Correct billing issues on medical accounts and screen patient for financial assistance• Answer Phones, manages billing claims for Medicaid/Medicare accounts• Process payments for old, current and new account billing for Pensacola and Indianapolis• Manage payments plans for outstanding balances on accountsFor both Pensacola, FL & Indianapolis, IN accounts

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  Accredo - An Express Scripts Company

  Aug 2017 - Oct 2018

  Patient Care Advocate

  Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety Show less

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  Managed Health Services - Centene Corporation

  Oct 2018 - Sept 2019

  Provider Data Management Specialist
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  Purdue University Global

  Jun 2019 - Jun 2020

  Assist both the President & Vice President with yearly projects, attend SAB meetings and record the notes taken, other assignments given to me I handle students complaints & suggestions, vote on future policies for the school and more

  • President

    Jul 2019 - Jun 2020

  • Student Advisory Board member

    Jun 2019 - Jul 2019
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  First Call Residential Living

  Sept 2019 - Mar 2022

  Benefits Coordinator
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  CommuniCare Health Services

  Apr 2022 - May 2023

  Assistant Business Office Manager
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  Indiana Family and Social Services Administration

  Oct 2023 - now

  Estate Medicaid Recovery Specialist
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  St.Vincent Health

  Feb 2024 - now

  Patient Care Assistant

  Traveling Patient Observation Assistant