Reenu Dhamija

Experience

• 

  DNA Entertainment Networks

  May 2016 - Jun 2016

  Summer Intern

  Management trainee (Marketing and Operations) Market and Product Activation | Marketing Strategy

• 

  KPMG India

  Jun 2016 - Jul 2016

  Advisory Intern

  Market Research | Customer Feedback | Customer Satisfaction

• 

  MyAdvo.in

  Jun 2017 - May 2021

  Key Account Manager

  • Ensuring smooth transition of client from Sales team to account management team and handling the workflow between lawyer and client on case management tool.• Building and cultivating relationships by initiating communications and conducting regular follow-ups in order to move opportunities through the sales funnel.• Providing regular updates and managing the Master Information Sheets for clients and ensuring all data is logged correctly on the internal ERP system.• Managing the accounts and reconciliations for the clients as well as vendors and ensuring smooth cash flow• Identifying new sales and business opportunities with the existing clients by regular follow-ups.• Resolving customer inquiries and building feedback systems that help raise satisfaction rates.• Managing the inter-functional process for seamless execution to accomplish the Company goals and achieve Business targets.• Conducting induction of new hires and provide them training by explaining basic concepts, company policies, job roles and responsibilities Show less

• 

  Mettl

  Jul 2021 - now

  Team Management | Project Management | Customer Success | Business Strategy Project Management | Business Operations | Customer Success Manager

  • Manager- Customer Success (APAC, META, India-Corporate)

    May 2024 - now

  • Manager- Customer Success Team (APAC, META and Strategic Accounts-India)

    Dec 2022 - May 2024

  • Assistant Manager- Corporate Operations (Customer Success)

    Jul 2021 - Nov 2022