Hemanth Kumar D

Experience

• 

  IBM

  Mar 2013 - Jan 2015

  Team Member
• 

  SLK Global Solutions

  May 2015 - Mar 2022

  Managing US Mortgage Retail and Correspondence Quality team. Ensure to achieve Internal and External Quality SLA for all process, worked on RCA, CAPA, Error Analysis, Dashboard. Managing Internal and External stake holders. Performing Audits for Loss Mitigation process, providing feedback, working on RCA, CAPA, Preparing reports. Worked on Indexing, Purchase review, Compliance audit, providing training to new FTE and complete OJT.

  • Team Lead - Quality Assurance

    Apr 2019 - Mar 2022

  • Senior Quality Analyst

    Dec 2017 - Mar 2019

  • Senior Team Member

    Apr 2016 - Dec 2017

  • Team Member

    May 2015 - Mar 2016
• 

  Coforge

  Apr 2022 - now

  Senior Team Lead - Quality Assurance

  Managing US Mortgage Retail Quality team, working on QC checklist, Dashboards, PPT, SIPOC, Process flow.