Mohammad Abdulsamad

Experience

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  Orchid IT Solution

  Mar 2006 - Mar 2007

  IT Support Technician

  Duties:• Configure all computer, laptop, switch and Router.• System administrator based on oracle and application server technology• (Tuning, building customized and statistical report and system support).

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  Wide System Company

  Jan 2007 - Jan 2008

  Technical Support

  Duties:• Configure all computer, laptop, switch and Router.• System administrator based on oracle and application server technology• (Tuning, building customized and statistical report and system support).

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  Fastrabbit

  Jan 2008 - Jan 2010

  Technical Support Engineer

  Fast Rabbit IT Company – Amman JordanTechnical Support Engineer Nov 2008 –Oct 2010Duties:• Install windows server 2003-2008, install DHCP, DNS and ISA server.• Configure DHCP, DNS, and ISA server.• Configure all permissions for sharing folders.• Excellent Knowledge in Device (Fortinet) Firewall.• Configure all computer, laptop, switch and Router.• System administrator based on oracle and application server technology• (Tuning, building customized and statistical report and system support). Pokaż mniej

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  Leaders E Mall

  Mar 2011 - Mar 2013

  Senior IT Officer

  Duties:• Install windows server 2003-2008, install DHCP, DNS and ISA server.• Configure DHCP, DNS, and ISA server.• Configure all permissions for sharing folders.• Excellent Knowledge in Device (Fortinet) Firewall.• Configure all computer, laptop, switch and Router.• System administrator based on oracle and application server technology• (Tuning, building customized and statistical report and system support).• Supervise IT team operations and tasks.• Oversee Showroom Operations and technical issues.• Generate monthly Sales Reports and Sales Analysis.• Manage E-Commerce operations with Marketing Team.• Assist and support in Sales promotions, special events and activities in the showroom. Pokaż mniej

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  Hawkary Pharmaceuticals Co.

  Jan 2013 - Mar 2017

  IT Infrastructure Manager

  •Installation and maintenance of all systems within clients’ digital environment.•Producing documentation on operational, system and user.•Creating/ implementing procedures & guidelines (SOPs)•Building, configuration and troubleshooting of server and desktop•Advice on selection and purchase of IT equipment.•Maintaining maximum availability of supported services for users.•Obtaining quotes for supply of goods and services from suppliers.•Designing, implementing and managing Active Directory.•Monitoring the progress of third -party maintenance contract suppliers.•Ensuring that support calls are logged and handled effectively and efficiently.•Responsible for disaster recovery, closing security loopholes and access levels.•Ensure adequate antivirus protection & solutions are maintained and updated.•Identify and recommend improvements for E -mail applications & Web-page development.•Implementing ITIL method into an organization (Information technology Infrastructure Library)•Managing and leading IT team members and follow-up on team work and achievements.Enhancing the IT know-how of the IT staff in all schools, through internaland external training programs on IT-related matters and on the SABIS® ITprocedures and solutions.• Ensuring the operational health of the SharePoint online environmentincluding security, availability, performance, interoperability and reliability.• Training and educating end-users on O365 capabilities and collaborationtools (Teams, AZURE, OneDrive, Skype, OneNote, Outlook ).• Troubleshoot various Office 365 issues including connectivity and mobilityand Conduct routine monitoring and analysis to include Audit Log Reportsevaluation, system and storage utilization reports, site and system usage,growth reports, and manage site collection quota settings. Implementing IT procedures, in coordination with upper-management andHead Quarter Pokaż mniej

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  EZone Electronics Megastore

  Mar 2013 - Jan 2013

  IT Manager

  . Manage ERP, Information technology, Server Computer and Cameras systems.•Monitor, Control, troubleshoot and Maintain ERP system.•Distribute the Privilege of system to employees and Managers.•Complete follow up with developers, Camera system providers, and Internet companies.•Plan, organize, direct, control and evaluate the operations of information systems .•Develop and implement policies and procedures for electronic data processing for Server and computer systems operations and development.•Meet with managers to discuss system requirements, specifications, and costs.•Operate and administer computer and telecommunications software, networks and information systems (Active Directory, DHCP, DNS and FIREWALL).• Control the computer systems budgets and expenditures in coordination withGM and Finance Manager.•Ensure technology is accessible and equipped with current hardware and software.• Supervise and lead IT team operations, tasks and flow of work.•Troubleshoot hardware, software and network operating system.•Train staff about potential uses of existing technology.•Provide individual training and support on request.•Provide recommendations about accessing information and support .•Maintain current technology hardware, software and resources .•Connect and set up hardware, and load all required software.•Provide network accounts and passwords as required.•Monitor security of all technology, install and maintain Foolproof and passwords.•Input and maintain IP addresses and advise staff of security breach and/or change in password or security status. Pokaż mniej

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  SABIS®

  Mar 2017 - Jan 2023

  Country Information Technology Manager

  • Implementing all SABIS® related IT school procedures in Iraq Region, in coordinate with the upper management and SES IT operations and support.• Conducting regular IT schools’ visits to audit on IT procedures, policies, and compliance issues, preparing yearly budget and IT staff evaluation.• Preparing and maintaining the IT infrastructure throughout the schools and ensuring that these are in compliance with SABIS® requirements and standards (Servers, Switch’s, Firewalls, Access controllers and Access point, ERP, Microsoft 365, Azure Active Directory, Microsoft and Azure 365 Security.•Monitored application security projects such as quality and timely delivery, consolidated reports and compared multiple vulnerabilities and different automated tools.•Made a note of any breakthrough firewalls and other security applications, developed and implemented information security standards, guidelines, and procedures.•Suggested recommendations for security threats, created security policies and ensured they were implemented with support and mitigation during implementation.• Maintaining data integrity databases, database alignment and consolidation, replication of data, Deploying patches and new software modules and solutions for all schools.• Enhancing the IT know-how of the IT staff in all schools, through internal and external training programs on IT-related matters and on the SABIS® IT procedures and solutions.• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability.• Troubleshoot various Office 365 issues including connectivity and mobility and conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.•Lead the budget management department into the preparation and management of financial planning and analysis activities. Pokaż mniej

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  Fabyab Co

  Mar 2023 - now

  IT Director

  Managed daily operations within a manufacturing plant, ensuring optimal efficiency and productivity.Supervised production schedules, staff allocation, and resource management to meet deadlines and quality standards.Implemented process improvements and lean manufacturing principles, resulting in cost savings and increased output.Coordinated with cross-functional teams, including procurement, logistics, and quality assurance, to streamline operations.Monitored equipment maintenance and compliance with safety and environmental regulations.•Worked and managed project teams in implementation, migration and upgrade projects related to Distribution and Logistics, Inventory Management, Manufacturing, Purchase Order system, third party integration, EDI, and Financial and Accounting Systems.•Built and led a cross-functional ERP selection team, led the development of the project vision, roadmap, and strategy, and constructed and managed the budget.•Led SAP Business one Implementation project.•Led Packaging and Corrugated (eProductivity Software)Software Solutions and Corrugator Control Implementation project.(Procurement, Warehousing (WIP,FG), Production, Shipping and integration With SAP Business one )•Business Process Redesign Performed gap analysis between goals and existing procedures, designed business process and technology improvements to increase productivity and reduce costs.•Worked with business process owners and stakeholders to establish scope.•Led efforts in business process mapping and reengineering to find and eliminate waste.•Determined implementation timelines and relayed them to management for approval.•Developed customizations and extensions using a combination of SAP and EPS in-built development environment. •Performed training sessions on new work methods and use of the software. Pokaż mniej