Katarzyna Lewicka-Pych

Experience

• 

  Orange

  Jan 2013 - Nov 2013

  Customer Service Advisor

  accepting queries (incoming calls) problem solving (analize) data entry and maintenance of customer databases produce call reports

• 

  Aon

  Apr 2014 - Jun 2016

  Administrator - Pensions Schemes Administration

  provide day-to-day administration documents verification, analysis and determining the process types as per agreed procedures cooperate with other teams when solving problems/ knowledge sharing provide regular verification/update for procedures

• 

  HSBC

  Jul 2016 - Jan 2017

  KYC Analyst

  Ensuring KYC reviews are undertaken to the required quality standards on a timely basis,Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory CIP/KYC requirements,Working effectively with key stakeholders to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and implemented.

• 

  Xceedance Poland

  Apr 2017 - May 2019

  Analyzing and input data into systems / databaseIssuing policies / invoices on behalf of the clientsReading and interpreting insurance documents and email requests and processing the same as required in the systemsFacilitating the team lead in implementation of new or changes to existing processesContributing to process improvement initiatives

  • Analyst with German

    Apr 2017 - May 2019

  • Analityk

    Apr 2017 - May 2019
• 

  Shell

  Jun 2019 - Jan 2020

  Doradca HR/ HR advisor

  Responsible for delivering HR advice to employees and line managers; supporting managers with more complex HR-related cases, e.g. Exit/ Redundancy management; local and global Policy guidance; Absence management; Leave, Retirement, Benefits advicePartner with line managers on complex HR matters, provide operational as well as tactical HR support. For example, support line managers with performance management to heighten productivity; coach and support managers on team effectiveness strategies/resources​Provide guidance and practical expertise to Line Managers on policy related issues to ensure the best performance of his/her team and the individuals within it.Support / advise the business leaders in reviewing the growth plans / organization structure & partner with the recruitment team to develop and implement resourcing strategies where internal resourcing needs to be supplemented with external hiringCollaborate with and support global/local HR Business Partners and Consultants with change initiatives. This includes, but is not limited to: Country-specific organization redesign implementation; business/function ramp-up or demobilization events, requiring cross-HR co-ordination e.g. Talent, Integrated Resourcing and International Mobility.Support activities focused on organizational structure, as well as support change management, communication and staff engagement strategies.Upon request, provide insight to line managers through analysis of data from available HR Systems.Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.Provide coaching and feedback to line managers, equipping line managers to deal with HR related matters correctly.Establish strong working relationship with colleagues in country to ensure the team can effectively partner when situation requires Show less

• 

  Alight Solutions

  Jan 2020 - now

  performing all required transactions in HR systems regarding redundancy process for major UK client (usingWorkday and Salesforce on daily basis), entering and updating HR data, calculating payments, preparing documents withMicrosoft Office tools on daily basis processing employees' requests and answering their direct inquiries (mostly via HR system and e-mail) communicating with client's HR team and third parties to provide smooth service updates for Standard Operating Procedures Show less

  • Senior Human Resources Specialist

    Aug 2021 - now

  • Human Resources Specialist

    Jan 2020 - Feb 2023