Karthik Karuppiah

Experience

• 

  Sutherland Global Services

  Sept 2008 - Jul 2009

  Technical Support Executive
• 

  Cognizant Technology Solutions

  Jul 2009 - Jan 2012

  Process Specialist
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  Mphasis

  Jan 2012 - Sept 2015

  Senior Software Engineer at Mphasis

  • Understanding the client’s requirement, involving in discussions with client team andOnsite coordinator.• Involved in Installation, Configuration, Deployment of Business Objects Products (BOXIR3)• Involved in setting up users through CMC and assigning privileges to these users tomeet security requirements.• Report Scheduling and distribution (publications).• Importing LDAP & AD groups.• CMC, adding users, mapping the row level and object level securities, migrating objects and universes.• Experience in solving queries raised by clients / users on ad-hoc basis promptly • Migration of universes and reports from Dev to QA and then to Production• Opening cases and following them up with vendor until resolution.• Expertise with Universe Designer, CMC, CCM.• Automation of the Statistical reports to be scheduled to the Business users on aParticular dates on the financial calendar. This process involved creation of fiscalcalendar and scheduling the report to their mail box by configuring the SMTP Servers.• Setting up of alerts upon a service failure.• Responsible for User Support and Training for Full Client and Webi and resolving Trouble Tickets/Cases reported by user.• Developed and tested Webi reports, also had modified existing reports based on user requirements by solving issues/errors encountered.• Loops, Fan Traps and Chasm Traps are resolved by alias and contexts, also build custom hierarchies, predefined filters to facilitate easy drill down.• Creation of financial reports for the high level business analysis and statistical studywhich is shared by the top management.• Troubleshoot issues related to installation, deployment, web server configuration,• Scheduling, authentication, rights management, and performance tuning. Performancerelated issues on Business objects R3 & BMC servers. Show less

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  FIS

  Sept 2015 - now

  SAP BO Administrator for SAP BO 3.1 & 4.1 environment at FIS.

  • Service Delivery Manager

    Jan 2020 - now

  • Senior Programmer Analyst

    Sept 2015 - Dec 2019