Steven Reyes

Experience

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  CVS Pharmacy

  Jun 2017 - Sept 2017

  Sales Associate

  ● Operated a cash register for cash, check and credit card transactions● Stocked and replenished merchandise according to store merchandising layouts.● Priced merchandise, stocked shelves and took inventory of supplies● Handled all customer related issues in a courteous manner and in accordance with company policies

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  Macy's

  Dec 2019 - Feb 2020

  Seasonal Sales Associate

  ● Serviced customers with cash and credit card transactions at the register● Open and close register at the beginning or end of shift● Delivered excellent customer service by greeting and assisting each customer● Reorganized the sales floor to meet company demands● Worked as part of a team to meet individual, department and store objectives

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  Visiting Nurse Service of New York

  Feb 2020 - May 2021

  Social Worker Assistant

  ● Conducted family intakes and introduced Home Based Crisis Intervention (HBCI) services.● Conducted client psychosocial assessments to assess medical and mental health needs.● Counseled clients on coping mechanisms, including mindfulness and anger management techniques.● Engaged clients in creating individualized service plans through interviewing and active listening● Conducted home visits, recorded progress notes, and maintained treatment plans in VNSNY AWARDS database.● Generated discharge summaries and conducted follow-up assessments post-discharge. Show less

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  Urban Pathways

  Sept 2022 - now

  Case Manager

  ● Provide case management services to a caseload of fifteen clients, ensuring individualized support and care.● Maintain progress notes to document all client interactions and developments, ensuring accurate and up-to-date records.● Utilize evidence-based practices, including motivational interviewing, to develop and implement personalized service plans tailored to each client's unique needs.● Coordinate and make referrals to appropriate agencies based on client needs, ensuring a seamless and effective support network.● Conduct regular follow-ups with clients and referral agencies to ensure services are properly delivered and client needs are met.● Obtain and manage essential supportive documentation, such as identification, to facilitate client access to services and benefits.● Assist clients in developing essential life skills, empowering them to achieve greater independence and stability.● Maintain accurate and current information on tenant occupancy, ensuring compliance with program requirements.● Follow up and resolve client issues related to Medicaid HRA and SSI.● Serve as a liaison for clients in managing HRA cases, ensuring compliance and continuity of benefits.● Complete and distribute incident reports and related notices within a 24-hour timeframe, ensuring timely communication.● Document shelter payment agreements of SSI clients based on income, collect rent payments, and accurately submit records to client files, ensuring financial accountability and transparency. Show less