Fymerdee Quizzagan

Experience

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  Concentrix Limited Company

  Aug 2019 - Dec 2020

  Subject Matter Expert | Customer Service Advisor I

  - Continuously deliver exceptional customer service by addressing calls and responding to feedback related to services provided to clients and customers over the phone. - Expert on call handling skills on Average Handling Time and Customer Satisfaction on service provided over the phone.

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  Wells Fargo

  Jan 2021 - Sept 2023

  Coaching Queue/ Phone Banker 2/ Customer Service Representative

  - Consistently provide excellent customer service by responding to calls and feedback regarding services offered to clients and customers.- Delivered high-quality feedback and coaching to bankers to improve call-handling skills.

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  Capital One

  Feb 2024 - Jul 2024

  Senior Operations Representative

  - Investigate and resolve customer complaints related tofraud, identity theft, and other protection issues bycoordinating with internal teams and maintainingdetailed records of all cases.- Analyze data and trends to identify patterns infraudulent activity and recommend actionable steps toimprove fraud detection and prevention systems.- Provide expert guidance and support to customers andinternal staff, ensuring compliance with relevant lawsand regulations while developing and implementingeffective training programs on fraud prevention andresolution procedures. Show less

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  Cost Plus Construction,LLC

  Jul 2024 - now

  Spanish Bilingual Construction Support Manager

  GENERAL JOB DESCRIPTION/DUTIES● Construction Team Support● Phone Calls, Emails, Scheduling, Software, Calendar, & File management, etc● Contractor Management and Construction Project Management○ Daily Job Status Update○ Coordinate/Follow Up with Vendors work status on Construction Projects○ Ensure all subcontractors General Liability Insurance are up to date○ Upload/Ensure all files/photos/documents/videos for each property are saved○ Photoshoot Scheduling/Appliance Orders○ Prepare Painters Budget Sheets/Contracts○ Invoicing/Change Order Responsibilities○ Sub receipt tracking○ Update Subcontractor Pricing in estimating platform● Order & Supervise Material Purchases● General Owner, T eam and Customer Support● Agent, Property Management & Construction Management Duties/Support○ Spanish Translation Phone Calls○ Assist in communications with Leasing/Selling properties● Various Administrative T asks as needed● Invoice processing and Management, including working with Quickbooks Online and other platforms● Financial Spreadsheets/Analysis● Daily/Weekly/Monthly Reports Show less