Sitarra M.

Experience

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  Best Western® Hotels & Resorts

  Dec 2012 - Oct 2014

  Front Desk Agent

  Responded to guest inquiires and in a timely, friendly and efficient mannner. Privded driving and/or walking directions to guests to local destinations. Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, local and community events and attractions. Assisted fellow team memebers and other departments wherever necessary to maintain positive working relationships. Ensure satisfaction of guests accommodations upon arrival and departure. Show less

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  Wells Fargo

  Oct 2014 - Mar 2016

  Senior Teller

  -Cash Handling: Accurately process customer cash, check, transfer, and statement transactions, with a balanced or reconciled drawer. -Customer service: Greet and guide customers in a friendly and professional manner. Process recurring and daily electronic transactions. -Assumed a leadership role in the absence of the supervisor and maintained that the bank floor operated normally. -Quickly established credibility with clients and remembered names of regulars and creating a friendly rapport with customers. Show less

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  24 Hour Fitness

  Mar 2016 - Nov 2017

  Team Supervisor

  -Responsible for assisting and directing members/guests -Monitoring incoming inquiries and ensuring proper check in procedures are followed Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments-Performs all supervisory functions for the Kid's Club Staff according to company policies and procedures including, hiring qualified Kid's Club Attendants, training, performance management.-Assists Operations Manager with performance appraisals and corrective action Show less

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  Precision Airparts Support Services, Inc.

  Aug 2017 - Nov 2019

  Human Resources Management Assistant

  -Consulted potential new employees to identify needs and preferred qualifications-Interviewed applicants about their experience, education and skills-Performed background checks, drug tests,contacted references and verified I-9s’-Informed applicants about the job details and the benefits that is provided by the company

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  Kabullection

  Mar 2019 - now

  Founder
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  Morley

  Nov 2019 - Apr 2021

  Human Resources Administrator

  -Explain human resources policies, procedures, laws and regulations -Identify opportunities for improvements to the employee experience and create long lasting solutions-Supported other teams with special projects such as recruiting -Answer employee inquiries or route them in a timely manner -Performed random audits on employee data -Process and verify new hire documents such as I-9’s-Performed background checks on potential new candidates

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  Tyler’s Travel and Trains

  Mar 2021 - now

  Social Media Coordinator
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  Americor

  Apr 2021 - Dec 2021

  Human Resources Generalist

  • Works in conjunction with the Recruitment team related to: job postings, offer letter preparation, job description preparation and hiring manager interface. • Facilitates pre-employment processing including: administering background checks and adverse action notices if necessary in accordance with background check criteria matrix, assessment testing and other tasks as needed specific to a position.• Manages onboarding including: new hire orientation and training, I-9 completion, health benefit orientations, ensuring attendance and registration for required trainings, development and completion of procedural checklists ensuring to update as required and auditing for quality control, ensure proper completion of new hire documentation via e-signatures and notification to payroll process.• Responsible for records management and personnel file maintenance in combination of electronic, within the HRIS • Manages off boarding such as: request for final paychecks, preparation of individualized exit packages, system access (various platforms) / security termination, termination of benefits, completion of off boarding procedural checklists and adherence with quality control measures.• Assists with performance management process and manager coaching.• Leaves of absence providing guidance to employees and managers on LOA processes/procedures, documentation preparation, tracking, coordination with payroll and insurance carriers, coordination of paid time off benefits and administration of appropriate documentation.• Manages administration of workers' compensation claims and follow up on open claims.• Manages ad-hoc reporting and associated analysis and reconciliation of data as needed to ensure compliance with state, federal and location regulations. • Assists with scheduling Company events including: luncheons, training, holiday festivities, etc. Show less

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  Total Vision

  Dec 2021 - Aug 2022

  HR and Benefits Coordinator

  • Process 401k for new coming employees and current• Responsible to schedule, coordinate and communicate annual open enrollment periods• Assist in the preparation of open enrollment materials, system configuration • Assist new team members with enrollment in Total Vision medical, dental and ancillary insurance plans. Consults with Team Members about eligibility, questions and other issues.• Review and process Team Member Life Event changes• Inform team members of impending changes to the benefits structure and annual limits• Manage and communicate with team members regarding the company Health Savings Account (HSA)• Partner with external vendor, Igoe, to properly administer COBRA• Liaison to Total Vision benefits broker for day-to-day administration of plans• Responsible for reconciliation of monthly benefit billing• Oversees the Leave of Absence (LOA) process and administration. Directs team members to the appropriate vendor/carrier for LOAs, Short Term Disability and Long- Term Disability filing.• Administer COVID-19 screening questionnaire and contact tracing to each employee • Report findings to Cal Osha, Public Heath and County of Orange• Serves as liaison with HR, Payroll, Team Members and their Manager to assist in the return to work process• Provides day to day contact for all worker’s compensation questions. Education and assist team members on the process.• Processes and documents all claims, ensuring compliance with relevant policies, procedures and legislation• Process final paychecks, severance payments, stop-payments, direct deposit reversals, off-cycle pay runs and voids as needed.• Process team member changes within Dayforce and prepare necessary documentation for team member notification and record keeping.• Research, analyze and resolve payroll discrepancies. Provides proactive follow-up to team members when errors are discovered and resolved.• Process child support, wage garnishment calculations and ensure compliance. Show less

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  Acuity Eye Group

  Aug 2022 - Jun 2024

  Human Resources Generalist

  ● Serve as primary contact for employees and managers on Leave of Absences (LOA)● Manage all leaves, workers compensation injuries and do the required reporting● Assume lead role in the benefits administration including set up, plan design enrollments, status changes and terminations● Resolve all benefit related issues and respond to concerns in a timely manner● Evaluate the value of current benefits programs and make recommendations regarding the benefit plan design and make changes based on feedback● Generate reports in the areas of benefits, leaves, finance reports 90 day lookback and anniversary reports● Assist with employee benefit communications and establish/maintain vendor relationships● Actively audit and updating the HRIS record for data integrity● Assist in the preparation of open enrollment, sends out communication to all employees and ensure open enrollment goes well● Assist with assigning employee harassment and compliance training● Communicate effectively and courteously with employees, visitors, physicians, and vendors● Maintain strict employee privacy and confidentiality when dealing with employee records● Administer Covid-19 screening and contact tracing● Draft and/or recommend revisions to company leave policies to ensure compliance with federal, state and local laws● Administer Workers compensation program including accurate tracking and reporting of injuries and reportingPayroll Support ● Assists with payroll processing functions, including timekeeping, garnishments, employee verifications● Assist with payroll by entering reimbursements and chargebacks as needed● Assist with payroll by entering Pet Insurance● Assist with verifying ledgers to ensure payroll is run smoothly and efficiently with no mistakes to ensure compliance● Ensure TravPay (Travelers) was paid on a bi-weekly● Assisted with sick and vacation accruals when questions arise from employees Show less