Rich Mason-Phipps

Experience

• 

  Tesco

  Jul 2007 - Jan 2013

  • Checkouts, Customer Service, Cash Office and Security• Manage a team of 11 people• Successfully deliver store KPI's• Staff scheduling: trend analysis, absence and clocking exception reporting• Cash Office accounting and operations; Overtime availability dependant on weekly budget forecast• Ensure legal compliance• Deliver role-specific refresher trainingService Project and Integration Manager for “Click & Collect” initiative (November 2011)Service and Coordination Manager for “Collect By Car” initiative (February 2012) Show less

  • Front-End Services Supervisor

    Mar 2010 - Jan 2013

  • Checkout Team Leader

    Jun 2008 - Mar 2010

  • Customer Service Assistant

    Jul 2007 - Jun 2008
• 

  Royal Victoria Place

  Jul 2013 - Mar 2021

  -----------OPERATIONS-----------• Work closely and support the Client in delivering operational requests• Operate the Building Management System (BMS); resolve or escalate all exceptions• Operate and program the pre-installed Samsung 48-camera CCTV System• Assist in the install, programming and integration of a new 21-Camera HIKVision IP-CCTV system• Edit and condense the centralised Fire Alarm Control Panel operating instructions• Support Supervisor and Client in the revision of the Emergency Response Plan (ERP)-----------INTELLIGENCE-----------• Compile investigatory reports, sequencing events spanning from 1 day to 6+ months• Build case files and document all banned individuals and persons of interest• Log all sightings of known individuals; Analyse the data to recognise behavioural trends• Identify key individuals within large and anti-social groups, monitor and deter influential behaviour on others• Map hotspots within the local area where groups are likely to congregate and flee to in the event of anti-social or criminal incident-----------COMMUNICATIONS-----------• Build working relationships with local agencies and organisations to gather and share information;• Kent Police & PCSO's, Kent Fire & Rescue, Local Borough CCTV, Community Safety Unit, Safe Town Partnership• Produce clear and specific documentation and visual aids to identify currently wanted or banned individuals• Ensure best practice when operating two-way radios, coaching others and offering training to tenants and their staff• Prompt completion of all RIDDOR-related Incidents to ensure Client compliance-----------SURVEILLANCE-----------• Monitor and document all incidents and occasions where injury, damage or crime may occur• Coordinate Security Officers to attend incidents of varying degrees of severity• Ensure the safety and well-being of all Officers and public entering a situation• Report all potential crisis situations to the Client for support and review Show less • Fire and building safety equipment inspections & testing• Safeguard Client's property and assets against theft, fire, flood & vandalism• Overt & covert surveillance of individuals, vehicles and locations• Detect and deter acts of crime, hostile reconnaissance, and anti-social behaviour• Escort individuals from the premises using either non-physical or physical means• Conflict resolution• Restraint and anti-restraint trained• Serious incident reporting, witness statement reports• Evidence preservation and gatheringAwarded "Area Commanders Certificate of Merit for Bravery" by Chief Supt Steve Corbishley for assisting in the apprehension of an armed and violent offender (November 2013) Show less

  • Facilities Manager

    Aug 2017 - Mar 2021

  • Security Supervisor

    Feb 2016 - Aug 2017

  • Control Room Operator

    Mar 2014 - Feb 2016

  • Security Officer

    Jul 2013 - Mar 2014
• 

  UK Facilities Solutions Ltd

  Mar 2021 - now

  Systems & Compliance Manager