Maria Ribeiro

Experience

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  YM INC. Stitches/Urban Planet

  Jan 2006 - Jan 2012

  Assistant manager

  - Managed all cash and paper transactions in a retail industry- Responsible for balancing the cash drawer upon daily store closing and preparing bank deposit forms- Promoted and sold Urban Planet discount cards to customers- Exemplified a high customer service experience by providing friendly and efficient customer service- Greeted customers as well as listened to and addressed any complaints that may have arose- Responsible for training new employees on the cash desk and on the sales floor- Managed store inventory flow from stock room to sales floor including setting up visual merchandise displays Show less

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  Hippocrates Alternative Medicine

  Jan 2007 - Jan 2008

  Office Administrator

  • Responsible for the management of all office needs to ensure a smooth operation• Managed all appointment scheduling for management and patients on a daily basis• Handled all receivables including issuing invoices to patients and collecting payments• Managed all patient files including taking initiative to do a major reorganization of old and new patient files• Responsible for maintaining and ordering all office supplies • Responsible for issuing tax receipts for patients as needed• Addressed and directed all incoming calls Show less

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  Sporting Life

  Dec 2012 - Jul 2015

  Cashier

  - Handled all cash and paper transactions in store- Responsible for balancing cash drawer at close of shift- Greeted customers, listened to and addressed any complaints and returned merchandise- Maintained the cleanliness of the cash area to ensure good shopping experience for customers

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  TD Wealth Management

  Jan 2015 - Jun 2015

  Operations Officer

  • Prioritized and managed own workload to meet SLA requirements for service and productivity• Followed industry regulations and operating practices in completing and recording transactions for either the firm, or clients• Ensured documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations• Escalated non-standard or high risk transactions or other activities as appropriate

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  Hand and Stone Massage and Facial Spa

  Jan 2016 - Sept 2017

  Assistant Manager

  · Responsible for opening and closing Spa such as making sure everything is unplugged, doors are all locked, lights turned off and alarm is set upon leaving* Responsible for balancing cash drawer at closing shifts* Greet customers, and notify RMT’s and estheticians of their arrival* Booking, rescheduling and cancelling appointments for clients* Prepare insurance receipts for all clients* Completing all client transactions after each appointment* Preparing all RMT’s and Esthetician rooms with hot towels and plugging in any Hot Stones or heating mats that are needed* Answering all questions clients may have about prices, products, types of massages and facials we may offer* Answering phone calls as well as emails for clients looking to book appointments* Create and maintain all client files* Responsible for calling clients and confirming their appointments for the following day* Responsible for helping RMT’s set up rooms for the next client in a timely manner* Promoting and selling memberships to clients* Maintain tidiness of spa and washrooms at all times* Responsible for restock all rooms with what may be needed such as sheets, towels and etc. Show less

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  Airport Cargo warehouse

  Sept 2017 - Sept 2018

  Administrator (containers)

  • Responsible for handling / tracking all containers that arrive at CN Brampton, CP Vaughan, Seaport and etc.• Answering phone calls as well as emails from brokers / clients about container statues / deliveries • Booking reservation at CN Brampton for container pickups as well as export returns • Notify brokers when containers aren’t customs cleared, steamship release, broker release and missing pick up number• Prepare all bills for new containers arriving as well as exports and empty returns • Call / email clients to book delivery appointments once containers are available • File all interchanges for pickups / returns received from drivers into proper files• Arrive in bond container through our warehouse to get cleaners from RNS in order to deliver • Modify reservations on CN Brampton’s website when bookings change base off storage dates• When needed help out LCL team write bills Show less

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  A.P. Moller - Maersk

  Sept 2018 - Jan 2020

  Customer Service Representative

  • Handling high volume customers (Designated Accounts)• Coordinate the movement of Export/Import cargo and proactively manage the end-to-end shipment process in compliance with all company procedures• Providing daily reports to customers with regards to the shipments, every day monitoring and weekly calls to ensure highest level of satisfaction• Develop and maintain relationships with internal and external clients, vendors and agencies including sales, third party terminals, freight forwarders, dispatch etc. Show less

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  Carmel Transport International Ltd.

  Jan 2020 - now

  Customer Service Representative

  • Responsible for handling / tracking all containers that arrive at CN Brampton, CP Vaughan, Seaport and etc.• Answering phone calls as well as emails from brokers / clients about container status / deliveries• Booking reservation at CN Brampton for container pickups as well as export returns• Notify brokers/ Maersk when containers are not customs cleared, steamship release, broker release and missing pick up number• Call / email clients to book delivery appointments once containers become available• Modify reservations on CN Brampton’s website when bookings change based off storage dates• Getting USA paperwork stamped by CBSA in order to have container released at terminals for pick up.• Preparing all paperwork with paps for USA drivers, and in putting the information into simple Ace.• Uploaded all POD’S for USA deliveries into Blume.• Provide weekly reports to customers with data regarding container pick, returns and pre-pulls. Show less