Ann Polley

Experience

• 

  Swift

  Oct 1994 - Mar 2023

  - Leading a team of about 140 IT professionals, across 3 regions, focusing on qualifying SWIFTs products and services for the financial community through various levels of testing.- Introducing global test process improvements, making use of synergies accross the organistion- Join in customer workshops with regards to the testing processes and methodologiesOn top of the assignment of Head of Product Assurance and Qualification, I also took up an assignment on a rotational basis as part of a virtual team of 4 command centre managers. Show less - Leading a team of 8, responsible for managing the budget and engaging with suppliers to maximize commercial as well as operational worldwide performance. - Next to managing all suppliers delivering network related products and services to support SWIFT's critical business services, the team also engaged with SWIFT's network partners delivering products and services to its customers allowing to connect to SWIFT's services. - Apply the Lean methodology and gain performance benefits through skills development, applying lean practices, focusing on the value chain and automation. Show less

  • Senior Manager, Senior Agile Transformation Program Manager

    Feb 2018 - Mar 2023

  • Senior Manager, Head of SWIFT Command Centre, Incident and Crisis Management

    Jun 2016 - Jul 2018

  • Senior Manager, Head of Product Assurance and Certification

    Dec 2011 - May 2016

  • Manager, Head of Network Vendor Relations

    Jan 2008 - Nov 2011

  • Various and diverse roles in SWIFT

    Oct 1994 - Dec 2007
• 

  ThriveTogether Consulting

  May 2023 - now

  Freelance Consultant, Business Architect | Interim Manager | Project, Transformation Manager

  Open for short and long term assignmentsValue Proposition- Driving business transformation and scalability with impactful solutions - Business Transformation and Process Re-Engineering, Organization Design, Agile way of Working & Culture transformation, Customer Experience and Agility, Leadership and Management- Offering 12-week “Make your Work Flow” package, targeted to remove the hurdle that blocks the work flowing for organizations of 20-70 people. This results typically in co-designing and implementing changes to refining and communicating vision and goals, tracking progress through OKR’s or KPI’s, organization, workflows, customer experience, or leadership approach. - Mentoring entrepreneurs as part of initiatives such as FempreneursMore info: https://www.thrivetogether-consulting.com/Key competencies:Leading Transformation & Change Management | Entrepreneur | Business Process, Tools & Organizational Design | Digital Transformation | Customer Experience | Agile | SCRUM | Spotify Model | Lean | Leading Large Diverse Global Teams | Crisis Management | IT Strategy, Development, Testing, Support & Operations | Executive Coaching & Mentoring | Program & Project Management | Scale-Up Challenges | Creative Problem Solving | Solution Expert | Stakeholder Engagement Show less