Richard Carroll

Experience

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  Alphanumeric Systems

  May 1998 - Apr 1999

  Outsourced IT Engineer

  Outsourced IT Engineer for North Carolina Dept of Public Instruction (NCDPI).

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  Computer Service Partners, Inc

  Apr 1999 - Dec 2011

  Senior Project Engineer, Pre-Sales/Post-Sales

  ▪ Delivered continuous performance during aggressive tenure, advancing from network engineer to senior project engineer.▪ Succeeded in becoming the first dedicated project engineer within one year, successfully deploying server, network, security, and voice infrastructure for SMB clients.▪ Go-to senior engineer for many new and emerging technologies; became first to develop full product/application knowledge.▪ Expanded skillsets and capabilities by training engineering staff to support.▪ Garnered extensive applied experience in both pre-sales and post-sales; identified and defined the unique challenges of each customer to facilitate the sales team in developing targeted solutions to customer problems.▪ Built collaborative value-building relationships with key stakeholders, including account managers.Pre-Sales ▪ IT Project Implementation Lifecycle ▪ Process Improvement ▪ Revenue Growth ▪ Customer Satisfaction▪ Pioneered a new highly efficient project implementation lifecycle, comprising strong pre-project planning and preparation and a continuous, comprehensive focus on client objectives. Executed detailed reconnaissance on pre-existing client network.▪ Improved budgeting, planning, and execution phases by dividing larger projects into smaller segments in agile fashion.▪ Generated scalable top-line growth, with project implementations becoming a significant source of company revenue.▪ The company achieved a stellar reputation for project success and customer satisfaction.Strategic Partnerships ▪ SME ▪ Deployments ▪ Professional Development▪ Headed the initiative to establish the organization as a Cisco SMB Select Partner. Became company SME for multiple Cisco solutions.▪ Expanded Cisco expertise to include new and emerging Cisco technologies, including VOIP and Unified Applications for both SMB and Business Edition customers.▪ Boosted organization’s profitability and productivity through Cisco solutions, establishing a robust new revenue stream. Show less

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  Cisco Systems, Inc

  Dec 2011 - Jan 2021

  Senior Engineer, IT Architect, CCIE (Collaboration)

  ▪ Took over ownership of the Research Triangle Park (RTP) Unified Communications (UC) IT Design Lab: the proof of concept for all enterprise UC designs before deployment into the Cisco production environment.▪ Held end-to-end oversight of all network and virtualization functions for the UC IT Design Lab.▪ Supported multiple platforms (Cisco UCM/SME/CUC) and Cisco VC platforms (TPS, TMS, TMSXE, VCS/Expressway) as IT Collaboration Architecture and Design team contributor.Solution Development ▪ Process Improvement ▪ Testing & Validation▪ Mitigated production environment failure risk, manpower costs, and business disruptions by helping design, build, and support a new, large-scale enterprise testing & validation lab.▪ Undertook a lead role in developing each test plan/approach for all core software products.▪ Selected as the first SME to lead the testing environment, lasting a four-year duration.▪ Prevented major production interruptions; swiftly resolved minor, isolated issues by leveraging the same testing and validation environment.Solution Strategy ▪ Architecture ▪ Process Improvement ▪ Cross-Functional Leadership▪ Strategized Cisco Expressway deployment to handle multiple video conferencing services in conjunction with a new Cisco IT global cloud backbone, peered with Cisco WebEx, in all major theatres in role as Lead for Video Collaboration.▪ Proactively proposed creation of new deployment plan, recognizing ability of network backbone to resolve resiliency and redundancy issues within video conferencing service.▪ Headed the cross-functional development of a new architectural plan to combine multiple global internal video conferencing services (MRA, WebEx, B2B), which were separated and deployed with insufficient overlap; prepared it for execution.▪ Ensured alignment and collaboration across multiple disciplines companywide: video and voice engineers and data center, network, and InfoSec engineers. Show less

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  Internetwork Engineering, a Presidio company

  Jun 2021 - now

  Solution Engineer | Network, Data Center, Collaboration | CCIE