Valentino Laboy

Experience

• 

  Foxwoods Resort Casino

  Feb 1992 - May 2007

  Table games supervisor

  Supervises the operation of an assigned number of tables and Dealers and identify possible irregularities in Player/Dealer conduct. Reporting to the Floor Manager, Oversaw gaming operations for regulatory compliance and adherence to casino standards supervising all table games and ensuring smooth operations.• Maintained awareness of pit and floor activity to address issues proactively.• Interacted with guests to ensure high levels of satisfaction.• Protected the casino’s bankroll and upheld security protocols. Show less

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  Bally's Lincoln Casino Resort

  Oct 2014 - now

  Reporting to the Shift Manager, manages a team of 7 supervisors and 30 dealers. Supervise and manage casino personnel to ensure efficient operations and enforce table game rules and maintain operational integrity.· Create and adjust staff schedules to meet operational needs.Handle customer complaints and disputes, ensuring timely and satisfactory resolutions.Monitor compliance of dealers and supervisors with casino policies and procedures.Engage with guests to enhance their experience and ensure satisfaction. Show less

  • Table games floor manager

    Oct 2020 - now

  • Table Games Floor supervisor

    Oct 2014 - Nov 2020