Daniela Gonzalez

Experience

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  Promotora Mexicana de Exportaciones y Negocios Internacionales

  Jul 2003 - May 2007

  Assistant to General Director

  Conducted market research and collaborated on developing export business plans. Promoted Mexican companies at international business events and organized courses on International Trade.

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  Bancomext

  Jun 2005 - Aug 2005

  Intern

  As an intern, I updated market sheets, researched specialized information sources, conducted market research for companies targeting the West Canadian market, and assisted Mexican companies with business agendas in Canada and the US.

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  CONAPESCA

  Sept 2006 - Dec 2006

  Head of the Product Chain Department - General Directorate for Organization and Development

  Ensured follow-up on agreements during CONAPESCA Technical Committee meetings as part of the Alianza para el Campo Programme.

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  Iusacell

  May 2007 - May 2008

  Customer and Sales Executive

  Serviced mass and corporate clients, supported administrative activities, and drove sales of telecommunications products.

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  GRUPO DESPACHOS ADUANALES INTEGRADOS SC

  Mar 2009 - Jan 2011

  Account Executive

  Enhanced customer service by managing import/export operations and processing orders Oversaw the entry and clearance of export goods, ensuring compliance with regulations Developed ISO-certified manuals and procedures for customs clearance processes, which streamlined operations and improved efficiency in export documentation

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  Kuehne + Nagel

  Feb 2011 - Sept 2024

  Led a team managing airfreight logistics, ensuring seamless communication with customers, suppliers, and operational departments. Successfully maintained smooth dialogue and coordination to manage the flow of goods.Key responsibilities:Coordinated and collaborated with operations teams to ensure the seamless execution of air logistics services, consistently meeting deadlines.Monitored and analyzed Key Performance Indicators, driving improvements in customer service and operational excellence by identifying areas for enhancement and developing robust strategies to achieve new objectives.Supervised, motivated, and developed the customer service team, creating a positive work environment and fostering professional growth.Established and maintained strong relationships with customers and suppliers, facilitating smooth communication and effective collaboration throughout all stages of the air logistics process.Ensured compliance with local and international regulations and standards, safeguarding the integrity and safety of air cargo operations.Monitored profit and managed the Forwarding Sub Ledger, providing and executing strategies to enhance business profitability and drive growth. Show less Key Responsibilities:Followed up on customer inquiries, ensuring timely and accurate responses.Established and strengthened operational relations with customer contacts through engaging interactions, regular care visits, and proactive advisory.Supported customer onboarding processes by creating working instructions and ensuring internal teams achieved all goals at optimum levels.Documented, analyzed, and resolved all customer complaints, retaining feedback to identify and eliminate future issues of the same kind.Prepared detailed customer reports, providing actionable insights for continuous improvement. Show less

  • Airfreight Manager

    Apr 2019 - Sept 2024

  • Airfreight Export Supervisor

    Jul 2015 - Apr 2019

  • Customer Service Representative

    Feb 2011 - Jul 2015