Lesley R. Wilson, MBA

Experience

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  State Farm

  Jun 2008 - Aug 2019

  Senior Claims Analyst

  Determined injury payment eligibility through investigative review of the cause of loss facts, medical reports, police reports and vehicle photos in conjunction with compliance and jurisdictional requirements. Guided multiple, complex cases where medical bills exceeded $100K. We were required to analyze medical reports and write recommendations to senior management for benefit eligibility. Coordinated research involving Medicare reimbursement claims to determine if any motor vehicle accident injuries were eligible for reimbursement to Medicare. Able to reduce costs to the company by 30%. Facilitated 75+ state assigned injury claims for Minnesota residents involved in an auto accident with no auto insurance. Trained team members on streamlined processes to reduce errors and facilitate proper payments.Analyzed automobile, motorcycles, recreational vehicles and antique cars for total loss insurance requirements. Formulated a fair and accurate settlement offers based on policy language, state and insurance guidelines.Negotiated all settlement offers both oral and written communications. Imperative that all state, insurance and policy guidelines are explained in a manner that is simple, accurate and useful to the property owner and correctly documented in the files.Analyzed business requirements and risk to determine the suitability of business insurance. Communicated and educated agency partners on all declined risk both written and verbally. It was imperative this communication was understood in order to assist the agency partners in writing good commercial risk.Participated in developing and presenting virtual classroom training material for the six-state zone. Served as Point of Contact (POC) for completed project.Initiator and contributing editor for the Fire Company newsletter for the zone. Newsletter continues to be published three times a year and is well received and greatly anticipated from survey and feedback information. Show less

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  State Farm Insurance

  Dec 2013 - Jul 2016

  Executive Coach

  Played key role in company’s eight-billion-dollar initiative to provide standard approach for optimizing operations to improve efficiency and effectiveness of services to meet customer’s needs. Mentored and supported forty-five first- and second-line managers across six departments on Excellence in Operations Management coaching activities.

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  Self-employed

  Aug 2019 - now

  Business Analyst

  I HATE WASTE and have a passion for getting things done right the first time! I see myself as an “efficiency guru.” Product improvement and design are fundamental organizational goals in today’s fast-paced work environment and contribute to a more robust bottom line. That is the crucial reason I founded Brain Trust Innovations, where I am the founder and CEO. We have developed and patented a design that lets medium to large ice cream manufacturers and co-packagers expand their market share using innovative packaging and unique product design in this highly competitive market. The concept addresses portion control, quality retention, and eco-friendly packaging. The commercial implications are just as impressive. The concept allows for faster service, greater efficiency, uniform ice cream sizes, and less waste and touches (COVID-19). These factors contribute to better profit margins in an industry with tight margins. In addition to my current company demands, I am a board member of the Katherine B. Miles and Nancy Mapp Empowerment Foundation in Grand Rapids, Michigan, and an Executive Board member of ReFocus in Kalamazoo, Michigan. Besides my many pursuits, I enjoy traveling with my husband, Edward, and our labradoodle, Chance. Show less