Charlene Smith (Clay), MBA, SHRM-CP

Experience

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  Spectrum Brands - Rayovac

  Apr 2005 - Apr 2011

  Consumer Advocate
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  Department of Corrections- Wisconsin

  May 2006 - May 2011

  Community Coach- Department of Corrections
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  Office of the State Public Defender

  Jun 2011 - Aug 2013

  Legal Secretary
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  Public Service Commission of Wisconsin

  Aug 2013 - Apr 2019

  Supervisor-Executive Staff Assistant

  Managed a team of 8 Executive Staff Assistants (EAs). Oversaw full-cycle recruitment processes, from hiring to employee separations, ensuring compliance with organizational policies and industry best practices. Coordinated staffing processes, including pay plan administration and retention strategies. Managed daily staff assignments and operational activities to meet Commission deadlines, establishing priorities and implementing policies and procedures to improve efficiency and effectiveness across the state agency. Spearheaded the agency’s transition to a fully paperless system, achieving 100% paperless operations. Managed the systematic purging of documents in accordance with legal statutes, optimizing efficiency and ensuring compliance. Show less

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  DAIS (Domestic Abuse Intervention Services)

  Mar 2014 - Dec 2014

  Reception Intake Part Time
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  State of Wisconsin Department of Administration (DOA)

  Apr 2019 - Dec 2020

  Administrative Policy Advisor- Secretary's Office

  Collaborated with internal and external stakeholders, including the Governor’s office and executive management teams of State agencies, to ensure effective program execution and communication across initiatives. Conducted thorough research on policies, statutes, and contracts, producing executive summaries that informed decision-making for the Secretary of Administration. Represented the Secretary’s office on key agency committees, including DEI, Tenants, and Records Coordination.

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  Public Service Commission of Wisconsin

  Dec 2020 - Jun 2023

  Director-Employee Engagement and Business Services

  Accomplished and results driven Director of Employee Engagement and Business Service with extensive experience in driving policy development, cultural transformation, and stakeholder engagement. Proven ability to implement innovative strategies that enhance communication, foster employee development, and lead DEI initiatives. Skilled in managing staff, overseeing agency-wide training, and ensuring compliance with relevant regulations and administrative codes. Adept at building strong relationships across departments and stakeholders, with a focus on long-term organizational growth and employee satisfaction. Managed onboarding and professional development programs, enhancing employee engagement and retention through targeted learning opportunities. Developed and implemented training programs for 134 employees. Successfully designed and launched agency-wide case coordinator training programs, coupled with continuous professional development initiatives, to enhance staff skills, and standardize best practices across the agency. Promoted innovative ideas to drive cultural change fostering a culture of open communication and collaboration between employees and leadership, resulting in improved employee satisfaction, reduced turnover and successful implementation of DEI initiatives that increased overall employee engagement. Show less

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  Madison Gas and Electric

  Jun 2023 - now

  Business Community Manager