Mark Plummer

Experience

• 

  Shearings Holidays

  Mar 2009 - Jan 2013

  Assistant Manager

  I started working at the 85 bedroom hotel as a receptionist and gradually worked my way up to the position of assistant manager. I was responsible for daily cashing up and banking, bookings, room allocation, staff schedules, wage reports, health and safety training for staff, advertising and customer service. I helped oversee the reception, bar, waiting and housekeeping staff and sat on the monthly head of department meetings. In the manager's absence and holidays I was left with full responsibility for the hotel. The hotel regularly had between 140-165 guests every week so the level of logistics was quite intense. The guests mainly came on coaching holidays so there were regularly situations where I had to deal with high numbers of people at once, teaching me the importance of prioritisation and finding a fast solution while keeping calm under pressure. Show less

• 

  University of Exeter

  Feb 2013 - now

  Business Manager to the Vice-President and Deputy Vice-Chancellor for Education and Student Experience, Professor Timothy A. Quine.Mark provides support across the Education and Student Experince portfolio from policy through to strategic projects and initiatives. Mark is based in University Corporate Services as well the Education and Academic Services Leadership Team and work closely with colleagues across Faculties and Professional Services divisions to deliver the education Strategy 2030.The Business Manager is responsible for directly supporting the Vice-President and Deputy Vice-Chancellor (Education and Student Experience), coordinating business and projects across the entirety of his portfolio, working with a wide range of stakeholders in relation to his work, and managing the Office of the DVC. The role is part of the wider team of the Office of the Vice Chancellor, sharing responsibilities as required in support of the whole Senior Team. The Business Manager is also a member of the Senior Management Team within Education and Academic Services (EAS) for the University of Exeter.This is a secondment post for a year. Show less In my role as Senior Administrator I am the primary contact for the academic leadership team of the ESI and receive, manage and process all external and internal matters in relation to the Institute's operations and business.As well as direct support to staff, students, stakeholders and management within the Institute, the role is a key bridge connecting the Institute to Professional Services directorates and the other Colleges, Departments and Institutes across the University's portfolio.The role includes overseeing the management of key Professional Services roles including executive support staff within the ESI and has expanded to matrix-manage staff working on sustainability activity across the Cornwall campuses and the University's climate emergency white paper.Other key duties include overseeing support for the Institute's management committees and service of the ESI Executive Board.I manage the Institute's budget which has involved creating business cases for investment and growth, reports to University senior management, working with colleagues form across Colleges to create new procedures and ensuring year-on-year improvements.The role manages the Institute's affiliation programme and partnerships to ensure continued growth and enabling collegiality. The role has become a key part of the professional Services team in Cornwall as well as the College Operations directorate across the whole University. Show less I look after all front of house activities for the Environment and Sustainability Institute on the University of Exeter's Penryn Campus. I am the central point of contact for the Institute's 200+ academic staff, researchers, PGR students, technicians and affiliates as well as the point of entrance to the Institute for colleagues from across the university, visitors, service companies and external partners. My role includes general reception duty combined with leading on events, space allocations, new staff inductions and paperwork, internal communications, sustainability auditing and managing sections of the budget. I have sat on the Institute's Operations Management Group and Development and Delivery Group. I am part of the university's Professional Services team and University Business Administration Network. Show less

  • Business Manager

    Aug 2024 - now

  • Department Manager for Humanities and Social Sciences Cornwall

    Sept 2022 - Aug 2024

  • ESI Senior Administrator

    Jun 2017 - Sept 2022

  • ESI Receptionist

    Feb 2013 - Jun 2017