Sarah Olamide Osigbemhe, ACIPM

Experience

• 

  UBA Group

  Feb 2018 - Jun 2018

  Digital champ intern

  Increased customers migration unto the various digital banking platforms. Resolved customers complaint regarding the various digital platforms I.e. Mobile App, Internet banking, USSD and chatbot by providing a logical lasting solution.

• 

  Airtel Nigeria

  Aug 2018 - May 2019

  Customer Care Agent

  Resolved customer's dispute and enquiries by providing accurate information regarding products and services.Carried out survey analysis on the solutions provided to various customers to confirm if they were satisfied with the service rendered.

• 

  Ecobank Nigeria

  May 2019 - now

  Manage debit card product functions, working on product features enhancement and user experience online Building and retaining customer loyalty through timely and effective resolution of complaints and responding to enquiries via the various social media channels.Minimize risk through adherence to KYC compliance as per the bank's policy in all operation to reduce loss of fund due to fraud.

  • Product Manager - Cards

    Feb 2023 - now

  • Tech trainee

    Nov 2022 - Jan 2023

  • Customer Support Specialist

    May 2019 - Nov 2022