Peter Cannon

Experience

• 

  Ticketek

  Feb 2004 - Jul 2008

  Systems Support Representative

  Ticketing System Helpdesk support :* National Event building using the Ticketek UNIX based ticketing system backend * PAX Administration and support (Turnstile support at Sporting venues e.g. ANZ Stadium, SFS, SCG) * Ticket format coding (low level programming using in house programming language) * Paxcard (plastic membership cards) creation and testing * Business Application Administration and support

• 

  Cisco Systems

  Jul 2008 - Feb 2014

  • Extensive travel across Asia Pacific to deliver presales presentations to Partners and Customers at CxO level resulting in increased sales and adoption of Cisco Smart Services.• Managed virtual team of 25 engineers/presenters across Asia Pacific, China, and Japan for the Smart Services Experience Centre initiative.• Asia Pacific Lead for release management of Smart Services. Act as conduit from field into Product Management. • Customer and Partner relationship management and collaboration with support teams, Product Management, sales and leadership teams to deliver outcomes to meet expectations.• Driving continual improvement of Cisco Smart Services offerings with global Product Management as Asia Pacific lead for gathering, reporting, prioritising top software defects and customer requested enhancements. Manage ongoing development of Smart Services best practice efforts. • Responsible for creation of multiple process improvement documents for the operation of Smart Service offerings across APJC resulting in higher customer adoption and reduction in number of customer escalations. • Creation of Cisco intellectual capital including FAQ’s, presentations, demonstration scripts, videos on demand; assisting as technical reviewer of customer facing application notes and White Papers.• Led strategic project to investigate Security concerns and impact from a legal perspective on data leaving India in direct relation to the Indian (Department of Telecommunications) regulation/legislation for India Service Provider’s. Won the Cisco Technical services quarterly “Disrupt” award for this effort.• Winner for the APAC region in the inaugural APJC Technical Services FY11 Smart Services Awards in the Cisco Internal Business Partner category.• Winner of the Asia Pacific Innovation Campaign “Let 100 Flowers bloom” for SNTC/PSS Security Pack – Q4 FY12• Winner of the APAC TS CLEAD award for “acceleration” of the DOT/TRAI India SP security issues with SNTC – Q1 FY13. Show less Physical Security/Collaboration Theatre team:• Technologies:- CDN - Content Delivery Networks, Video 2.0 (CDS-IS)- Digital Media - Digital Signage, Show and Share, Enterprise TV, MXE (Media experience engine)• Working with Cisco Learning teams in reviewing NPI (New Product Integration) trainings, tabletop meeting and feedback sessions• Administration and deployment of Digital Media screens across Cisco offices – updates, regular news, emergency meetings, etc.• Team Advocate for Cisco Asia Pacific LAB Council.• Created internal knowledgebase for Smart Services Technologies.• Creation of customer/partner facing Cisco Intellectual Capital for Smart Call Home.• Leading training and transfer of knowledge sessions for Engineers, Accounts Managers, Operations Managers, Partner managers for Smart Service Technologies.• Delivering local and remote customer presentations, demonstration and deployments/rollouts for Smart technology - Smart Call Home.• Working closely with the Smart Services Business Development team to improve documentation and customer/partner facing collateral.• Received Asia Pacific Technical Services Q4 FY10 "Teamwork, Collaboration & Leadership" award for Successful Delivery of TS Service Showcase.• Received Asia Pacific, China, Japan Technical Services Q2 FY11 "Disruption" award for Smart Call Home.• Received Asia Pacific, China, Japan Technical Services Q2 FY11 "Learning" team award for expanding "Speakers club" across Asia Pacific, China, Japan via Telepresence.• Received local TS Star award Sep 10 for Smart Call Home and customer focus. Show less

  • Technical Lead - Smart Services APJC

    Oct 2011 - Feb 2014

  • Service Delivery Engineer – Emerging Technologies/Video

    Mar 2010 - Nov 2011

  • Customer Support Engineer - Lan Switching

    Jul 2008 - Feb 2010
• 

  Cisco

  Nov 2017 - now

  • Recognised Subject Matter Expert and Trusted advisor to Sales, Business Development and Corporate Product Management.• Engaged in learning new solutions, building delivery/on boarding processes, technical marketing collateral and demonstration material to bring new customers on board. Engaged in a number of early field trials of these new offers with customers, including Connected Analytics.• Provide technical representation, consultative services, and knowledge transfer to both internal teams and external customers as the Subject Matter Expert for entire Cisco Smart Services portfolio.• Creation and Management of Smart Services Experience Centre Programme across Asia Pacific, China, Japan. Responsible for metrics reporting, marketing, and communication to senior executives.• APJC Smart Services Security SME. Engage with multiple customers/partners to review the Smart Net Total Care Security posture and address any concerns to allow successful deployment of Smart Net Total Care. • Global Project Lead for Smart Net Total Care Security Initiative to enable our Sales and delivery teams to adequately address any Data security concerns around Smart Services. Outcomes/Achievements:• Drove creation of global process to engage Cisco’s compliance team to provide clear & concise responses to specific security concerns, including responses to Security Questionnaires etc• Drove key updates/changes to the public facing Smart Net Total Care Security White Paper• Drove creation of additional Training/Education content including external Smart Net Total Care Security presentations, and supplemental internal FAQ. Show less

  • Regional Sales Manager

    Feb 2022 - now

  • Solutions Consultant - Smart Services & Big Data Analytics

    Feb 2014 - now

  • Software Sales Specialist - Enterprise Agreements & Buying Programs ANZ

    Nov 2017 - Jun 2022