William Sorn

Experience

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  Tea Garden

  Sept 2013 - Jul 2014

  Shift Supervisor

  Working as a supervisor at The Tea Garden taught me how to be a better leader. My job included not only basic barista duties, but also ensuring that my coworkers understood their job, were able to execute their duties, and maintain customers’ satisfactions.

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  H&M

  Dec 2014 - Oct 2016

  Sales Advisor

  While working at H&M, I utilized skills such as customer service, visual merchandising, leadership, and teamwork to meet and exceed daily goals set by the company.

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  Walser Automotive Group

  Oct 2015 - May 2016

  Lot Technician

  As a lot technician for Walser Mazda, I maintained the business’s floor aesthetics by ensuring that vehicles were in top detailed conditions and met company’s guidelines to garner sales.

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  Hearthside Food Solutions

  Sept 2016 - Nov 2017

  Blender

  While working for Hearthside Foods, I operated machines to blend products such as Sweet N’ Low and other mixes. I also operated standing and sit-down forklifts in order to move products to their locations for blending. Understanding SAP was a must in order to manage inventory of items we blended and keeping track of each finished product. I would work with a team of other Blenders to mix products into a bag that handles 2000 lbs. of product.

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  Micro Center

  Sept 2018 - Nov 2019

  Customer Service Representative

  Here at Microcenter, I must be always ready at my feet. I am responsible for guaranteeing customer satisfaction at the checkout lane, web pick up orders, returns, and service counters. Everyday there are several goals to meet and I ensure to do the best I can to reach them

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  Dyson

  May 2019 - Jul 2020

  Dyson Expert

  With Dyson, I worked with a team of other experts traveling to different partner stores such as, Best Buy and Bed Bath & Beyond. At those locations, I would perform demonstrations of Dysons’ products in order to spread awareness of Dyson’s name and improve sales within the stores that we travel to. I build partnership with the store’s employees and help/teach them about Dyson Products.

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  Pearson VUE

  Oct 2020 - now

  Later in my career with Pearson VUE, I had the opportunity to go into a new experimental role, Channel Quality Administrator. With this new role, I would administrate the back-end work for my team. Review and assign cases to my team. Work on weekly/monthly reports. Carry out test center terminations. Manage my teams e-mail and communicate with other regions/departments. Provide backup for my team for the whole Americas region. Occasionally be on the phone if needed. I would also review site applications for new testing centers. Create or update internal company documents and procedures. Show less As a Channel Quality Specialist, I will work with test centers that are at colleges, businesses and correctional facilities to ensure they are following the policies and procedures of Pearson. Answer calls in case the test centers need assistance or questions. I will also review applications for new test centers. Investigate and follow up with testing centers if there are any issues that happen such as candidate complaints, policies not being followed, etc. I managed the east coast region that had 800+ test centers. Show less

  • Channel Quality Administrator

    Nov 2022 - now

  • Channel Quality Specialist

    Oct 2020 - Nov 2022