Dr. Dirk Koetting

Experience

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  K&n edvkonzepte GmbH

  May 1998 - now

  Owner & Director

  Managing DirectorHead of a specialized consulting company for IT strategies, AI and digitalization.Focus on ITSM, ISMS and process integration.Successful implementation of numerous projects in the areas of AI training and digital transformation.

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  Siemens Nixdorf

  Jan 1999 - Jan 2002

  Projectmanager
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  Adidas

  Feb 2006 - Mar 2008

  Interims Manager for departement Client Services, manag local Deskside support and external providers (HP, EDS, Canon, Computer Center (SD)Validate the Governance, Audit requirements from the Suppliers incl. providermanagement for HW suppliers (Printer, Laptops, Desktops)Responsible for the Incident-Change Problem Management- prozessOutsourcing of IT Services (Provisioning, Printmanagement, HW-support, SW Provisioning)SLA negotiation and SLA reviewssetup measurement to increase the customer satisfactionDirect report to VP Infrastructure, Head of Operationrepsonsible for the Budget of Department Client Services Show less Responsible for all raised RFC’s within the adidas a group, Control and improve the existing Change Process within adidas. Moderator of the int. CAB Meetings and Maintenance MeetingsResponsible for overall alignment within the global maintenance meetings incl. Supplier and whole adidas group.Create reports concerning the conducted global Changes including a presentation of the results to the Management, identify optimization and setup a mitigation planSetup int. Change Management Trainings (process & tool) Planning a global rollout (concerning Incident- Problem and Change Management) including Business Case and presentation to the adidas Management. Rework existing Process and Job documentationsDevelop a trainings concept concerning the implementation of Service Processes like incident– Problem- and Change Management of adidas Group Escalation ManagementEstablish Interfaces between MAGIC & ITG Mercury.Create transparency (maturity of CM-process) concerning the conducted RFC’S Direct report to the VP Infrastructure, Head of Operation Show less

  • Interimsmanager

    Oct 2007 - Mar 2008

  • Consultant

    Jan 2004 - Jan 2008

  • PM

    Jan 2004 - Jan 2008

  • Global Change Manager (Interims Position)

    Feb 2006 - Jan 2007
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  Technische Hochschule Deggendorf

  May 2006 - now

  Lecture

  Conducting ITIL V4 Foundation training courses with a focus on ITSM and digital processes.Training of students and specialists in IT service management and digitalization.

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  Allianz

  Sept 2008 - Jul 2010

  Projectmanager (ECON email consolidation)
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  Benteler International AG

  Sept 2010 - Nov 2010

  Service Desk Architekt
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  Fujitsu

  Dec 2010 - Jul 2011

  Implement the SD Strategy from Mercedes Benz France with Fujitsu FranceDesign of the new Service Processes for supporting the business-, production processes, Supply Chain PlanningDirect reporting to Mercedes Benz CIO France, VP Mercedes Benz France Infrastructure, Network Services (MBF Transition)SLA negotiation with Provider, report definition Implementation tracking based on the defined agreed MS, QG Escalation ManagementBudget responsibility for SD issues

  • Transition Manager Service Desk MBF

    Feb 2011 - Jul 2011

  • Transitionmanager

    Dec 2010 - Jul 2011
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  AUDI

  Oct 2011 - Dec 2011

  Transiton Manager SD (UAM)

  Transition Manager for - the Stream User Access Management within the SD- Organization & Processes (ITIL)- Service Transition Process

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  Clariant SE

  Oct 2011 - Jan 2011

  Coach

  Coaching of the Projectmanger concering PM-Method Prince2 and operational PM-activities for a transiton project

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  Vodafone

  Jan 2012 - May 2012

  Consultant SLA Management & AUDIT

  Consultant concerning SLA management and set up SLA-AUDIT process

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  Fujitsu France

  Jun 2012 - Nov 2012

  Transitionmanager

  Outsourcing from Service Desk & RIM Services to Poland, Russia, ensure stable production during transition. Create Business Case and Operational execution of the Transition & Reporting to CIO, VP Level internal and to the customer Coaching future Service Delivery ManagerEscalation ManagementBudget responsibility for SD TransitionSupply Chain Planning for Soitec production from IT-Service delivery point of view

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  Supplyon AG

  Dec 2012 - Dec 2013

  Process consultant (external)

  analysis and optimization of existing Busines- Service pocessesWorkshops with involved departements to figured out the GAP and optimize process

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  FujitsuSchweiz

  Dec 2012 - Jan 2013

  Service Delivery Manager

  Setup Service Delivery Management for the customer Coaching of the Service Delivery Manager

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  Allianz

  Feb 2013 - May 2013

  DCC Consultant (external)

  Consultant DCC project, Service integration

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  Allianz Versicherung AG (AMOS)

  Sept 2013 - Apr 2014

  Projektmanager Transformation (international)

  Projektmanager Transformation (international)Finayse Transformation of Collaborartion Services from the entities Austria, UK, Hongkong, IndonesiaDefinition and alignment the Service Acceptance critera from customer perspective and handover into operation. Escalation Management, SPOC and coordination point in order to solve the open isses nad control the involved parties (3rd Parties)Reporting and communication zu CxO Level of the entitites. Responsible for Budget and succesfully transition of the collaboration Services to the entitites. Show less

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  Fujitsu Austria

  Apr 2014 - Aug 2014

  Transition Manager (PM Coach)

  Outsourcing from IT –Services to Poland / RussiaSetup Service Delivery Management during the transition Create SLA/OLA, KPI‘s, SD Design, alignment with Operation team Create Service descriptions, - CataloguePrepare and handover Services to SD in Poland / RussiaSAC definition for customer and operational teamBudget responsibility for SD implementationResult presentation on Management LevelEscalation ManagementSupply Chain Planning in terms of E2E Service delivery Show less

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  Allianz Technology

  Sept 2014 - Jul 2015

  Projectmanager

  Projectmanager / Process & ITIL Consultant to the CMDB topic within the Datacenter migration Program. Develope / design and implementaion of the datamodels for WIN / Linux / UNIX / databases (Oracle, DB2, MSSQL) in HPSM7 create reports in regards to the dataquality within the CMDB of HPSM7Establish quality gates to increase the dataquality of the delivered data from the supplier due to migration uploadsSupport team how to move CMDB datga from HPSM7 to Service Now

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  Allianz Versicherung AG (AMOS)

  Jul 2015 - Dec 2015

  Project Manager

  Project Service Integration Management (Stream Fasttrack) analyze the existing Services in terms of Ordering, SSR and support to setup the Services in Service NOW. Requirementmanagement (Tool requirements) in cooperation with the tool architects.requirement aligment of teh Services with the responsible Service Manager in order to implement the Services in ServiceNow. Reporting and communication on Managementlevel (internal & provider)Support in terms of the future Service Design in Service Now. Show less

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  Allianz (AMOS)

  Jan 2016 - Apr 2017

  Projektmanager DCC ITSM Processes & Tools Consultant ITSM -Processes, Redesign Processes (ITSM, Financial)responsible for internal Project- KPI-Reporting and manage int., ext. Teamleads (12).Reporting and communication to the Management (internal & provider)Support of the future Service design, design Charging, SSR, Incident, PM, Changemanagement Process, create, develope Process interface manuals. Support the design of FMO-Services. Design CMDB Data model

  • Auditor

    Jul 2016 - Apr 2017

  • Transformation / Project Manager ITSM Processes & Tools

    Jan 2016 - Jun 2016
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  Allianz Technology

  May 2017 - Dec 2018

  Senior Auditor

  execute IT Audits, like ITSM Process, Outsourcing, Supplier-contract Management, Cyber Risk, Applications, ISM, digitalization.

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  OHM Professional School / Technische Hochschule Nürnberg

  May 2018 - now

  lectureship TH Nürnberg concerning ITSM , focus on ISO2x000 for Master students in SW Engineering lectureship OHM Professional School / Technische Hochschule Nürnberg concerning ITSM , focus on ITIL , Digitalization and DSGVO for Master students in SW Engineering

  • Lecture

    Mar 2010 - now

  • Lecture

    May 2018 - now
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  ICB GmbH

  Jan 2019 - Mar 2019

  Manager
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  Education center Technischen Hochschule Deggendorf

  May 2020 - now

  Lectureship in IT - Service Management, focus on ITILV4 conduct ITIL Foundation Trainings
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  Allianz Insurance

  Jul 2020 - Dec 2020

  Implementing ARA process optimization

  Ensuring a common understanding of the requirements, Creating a project plan with timelines and statusRoadmap for implementing the measures to increase the maturity levels Creating the management presentation for the decision Building relationships between the departments involved

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  SupplyOn

  Feb 2021 - May 2022

  Prokectmanager DC move (since Feb2022, partime)

  - Create a catalogue of questions for the supplier - Verify the supplier's phase model - Check the customer's requirements - GAP analysis CMO - FMO - Design, coordination of billing process - Check DR concept - Coordination of IT security concepts - Ensuring a common understanding of the requirements for the FMO based on the existing contract of the customer's IT strategy

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  Allianz Technology

  Jan 2022 - Mar 2023

  Consultant: Migration provider access to GIAM, GPAM incl. decommissioning legacy systems

  Consultant IAM, Infrastructure - Analysing the existing access (privileged users) of providers to legacy systems- Check IAM concept - Identification of the accesses to be migrated to GIAM, GPAM- Design and coordination of migration and decommissioning plan internally and with providers - Handover to operations - Review ISMS / access process - Review ITSM processes - Identification of privilieged user provider access to internal infrastructure|applications - Ensuring the migration of Mainframe accounts to GIAM, GPAM- Change old Access Tool HostExplorer Show less

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  Bayerische Bergwacht

  Mar 2023 - Apr 2024

  Consultant: Migration of Exchange, MS Office, etc. from onpremis solution to the cloud (partime)

  - Analysing the existing infrastructure - Creating a concept for the migration of data to OneDrive and MS Sharepoint, Teams - Creating security concepts (CA, MAM, MDM, Defender)- Check, create authorisation concept- Create service concept - Create support process (ADONIS) - Check Navision 2016 migration to BC - Handover into operation - Identification of user access to internal infrastructure|applications- Ensuring the migration of accounts to MS 365 and Teams - Supporting employees during the migration Show less

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  Stadtwerke München GmbH

  Dec 2023 - Feb 2025

  Implementation requirements according to KRITIS, CIS, BSI, NIS 2.0 and ISO27001 in an SAP context

  Projectmanager:- Creating and defining work packages- Resource management & controlling- Design of future processes (ADONIS) - Carrying out the WS - Budget controlling- Setting up an agile project setup according to SCRUM- Coaching the stakeholders / employees with regard to agile working - Creating SAP operating concept and adapting the security concept- Preparation and installation/configuration/connection of SAP systems for SIEM (ETD SAP)- Installation / configuration of LogCollector & connecting the systems - Development of secure SW development process - reporting Show less