Douglas Newton

Experience

• 

  London Drugs

  Mar 2012 - Jun 2021

  The Service Technician is a renaming of the Computer Technician role. The Service Technician position is responsible for providing technical sales assistance as well as technical repair services with computer products and peripheral devices. The individual in this position will be up to date on new computer technology/products and will attend product knowledge seminars.Customer service is a key responsibility for this role however other duties include merchandising, inventory counts, department housekeeping, and other duties as required. Show less

  • Service Technician

    Jul 2018 - Jun 2021

  • Computer Specialist

    Oct 2011 - Jul 2018

  • Computer Technician

    Mar 2012 - Feb 2017
• 

  Blackapple Cellular

  Jun 2016 - Mar 2018

  Store Manager
• 

  Shopify

  Mar 2018 - Jan 2019

  Merchant Success Guru
• 

  Freelance

  Jan 2019 - now

  Shopify Partner
• 

  Architectur

  Jun 2021 - now

  Information Technology Consultant
• 

  Evergreen Computers

  Jul 2023 - now

  Repair Technician

  • Disassembly, building, repair and upgrades of desktop and laptops• Software and hardware diagnosis and troubleshooting• Data recovery• Customer system warranty repairs and DOA RMA’s• Advanced ticket management with clear but thorough notes• Managing customer tension through clear communication• Remotely connect to customers computers for assistance• Maintain an effective and organized workspace• Train junior technicians on process and procedures as well as teach troubleshooting and repair skills Show less