Rohail Asif

Experience

• 

  IKEA

  Jul 2019 - Aug 2021

  Customer Service Specialist

  Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer’s needs.Managed high call volume while maintaining a courteous and professional demeanor.Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.Enhanced customer satisfaction by resolving issues promptly and professionally.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Took payment information and other pertinent information such as addresses and phone numbers to place orders. Show less

• 

  Apple

  Sept 2021 - Jan 2024

  Improved customer satisfaction by efficiently resolving technical issues and providing timely support.Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.Resolved multiple technical support inquiries per day.Documented support interactions for future reference.Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.Walked individuals through basic troubleshooting tasks.Collaborated with supervisors to escalate and address customer inquiries or technical issues. Show less

  • Technical Specialist

    Sept 2021 - Jan 2024

  • Technical Support Specialist

    Sept 2021 - Jan 2024
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  Aras Rational

  Jan 2024 - now

  Technical Support Specialist