Korina L. Santiago

Experience

• 

  Leica Microsystems (Career Temporary Services)

  Jan 2003 - Apr 2005

  Service Administrator
• 

  Caremark Specialty Pharmacy

  Nov 2005 - Sept 2006

  Customer Service Representative
• 

  Ajilon

  Jan 2007 - Jan 2007

  Data entry clerk
• 

  Buehler An ITW Company

  Apr 2007 - now

  Coordinating all tasks associated with export business including Quote, Customer Communications, Order Processing and paperwork documentation.Documented processes within the export function in order to provide new hires with appropriate manuals for new hire training. Act as back up to department supervisor, during absence. Partnered with two outside sales representatives in supporting the South East region, achieving 100% plus in annual quota in each territory in 2008.Was lead role in handling EDI business through customer online portals.Handled high call volumes while maintaining accuracy in data entry and balancing workload effectively to complete tasks in a timely manner.

  • Americas Service Manager

    Dec 2021 - now

  • Americas Service Supervisor

    Mar 2020 - Dec 2021

  • Field Service Supervisor

    Jan 2019 - Mar 2020

  • Service Team Lead

    Jan 2018 - Jan 2019

  • Service Coordinator

    Mar 2012 - Jan 2018

  • International Coordinator-Customer Service Representative

    Apr 2010 - Mar 2012

  • Customer Service Representative

    Apr 2007 - Apr 2010