Joyce Pascual - Agsaway

Management Trainee

4000 followers

Metro Manila, National Capital Region, Philippines

Connect with Joyce Pascual - Agsaway to Send Message

Connect

Connect with Joyce Pascual - Agsaway to Send Message

Connect

Timeline
About me
Director of Operational Excellence and Residence Manager *Hotel and Serviced Residence Operations *lyf Brand Champion, Philippines
Education
- University of the Philippines
  2001 - 2005
  BA Organizational Communication, Minor in General Psychology Communication Arts & Management
  Activities and Societies: Organizational Communication Society Executive Secretary University ScholarBest in Thesis
Experience
- Philippine Airlines
  Mar 2004 - Mar 2005
  Management Trainee
- Pan Pacific Hotels Group
  Jul 2005 - Feb 2011
  - Assistant Front Office Manager
    Aug 2007 - Feb 2011
  - Front Office Butler
    Aug 2006 - Aug 2007
  - Executive Assistant to the General Manager
    Jul 2005 - Aug 2006
- InterContinental Hotels & Resorts
  Feb 2011 - Mar 2012
  Duty Manager
  Directly reports to the Hotel Manager and ensures smooth hotel operations everyday. Handles guest complaints and ensures compliance of operational standards of each department concerned.
- Shangri-La Hotels and Resorts 18
  Mar 2012 - Jun 2014
  Executive Lounge Manager
  Manages daily Club Operations to ensure smooth operation each and every time.Conducts weekly training to upkeep the staffs with the standards procedures and other technical know hows.Stays in touch with our guests and embodies being the best host during their visits to make our guests feel we are their home away from home.
- The Ascott Limited
  Jul 2014 - now
  Successfully graduated from the Service Residence Management Program of the Ascott LimitedIn charge of day to day property operations, ensures healthy P&L, revenue and guest reviews. Manages property budget and capital expenditures.
  - Director of Operational Excellence
    Jul 2024 - now
  - Residence Manager
    Oct 2021 - now
  - Assistant Residence Manager
    Aug 2019 - Oct 2021
  - Operations Manager
    Aug 2017 - Jul 2019
  - Front Office Manager
    Jul 2014 - Aug 2017
Licenses & Certifications
- Club Operations Development
  Shangri-La Hotels and Resorts 18
- Service Process Review Training
  The Ascott Limited
- Global Hotel Alliance Champion, Park Royal Kitchener Singapore
  Pan Pacific Hotels Group
- Pre Opening Training - Bangkok, Thailand
  The Ascott Limited
- Pre Opening Champion Training, Manila Philippines
  The Ascott Limited
  May 2018
- Member of the International Guild of Butlers and Housemanagers
  THE INTERNATIONAL GUILD OF BUTLERS & HOUSEHOLD MANAGERS
- Online Reputation Management and Customer Management System Certification Training Jakarta Indonesia
  The Ascott Limited
  Dec 2016
- Data Privacy Management Post Graduate Certification Course
  University of the Philippines
  Apr 2022