Olivia Connors

Olivia Connors

Followers of Olivia Connors195 followers
location of Olivia ConnorsPortsmouth, New Hampshire, United States

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  • Timeline

  • About me

    Operations Manager III at Liberty Mutual Insurance

  • Education

    • NHTI, Concord's Community College

      2008 - 2010
      Associate's Degree Business Administration
    • Southern New Hampshire University

      2010 - 2012
      Bachelor's Degree Business Administration 3.69 GPA
  • Experience

    • Colliers International | Boston

      Nov 2013 - Feb 2017

      Manage scheduling of preventative maintenance and coordinating with our outside vendors. Prepare budgets and work with SPM to plan future capital projects. Took ownership of tenant move-in/outs and maintaining accurate rent roll in system. Provide guidance on building rules and regulations and assist with any landlord coordination in tenant improvement construction meetings. Conduct frequent building walkthrough’s and work closely with internal vendors to ensure exceptional service standards. Prepared the RFP and managed the bid process for the portfolio wide cleaning contract. Fully trained our new TSC after my promotion. Currently supervise TSC responsibilities and provide guidance on new tasks. Provide monthly budget variance analysis for ownership. Prepare office/retail tenant calculations for mid-year and year-end reconciliations of operating, tax, and electricity costs. Show less

      • Assistant Property Manager

        Jun 2015 - Feb 2017
      • Tenant Service Coordinator

        Nov 2013 - Jun 2015
    • JLL

      Feb 2017 - Jun 2017
      Assistant General Manager

      Manage scheduling of preventative maintenance and coordinating with our outside vendors. Prepare budgets and work with SPM to plan future capital projects. Took ownership of tenant move-in/outs and maintaining accurate rent roll in system. Provide guidance on building rules and regulations and assist with any landlord coordination in tenant improvement construction meetings. Conduct frequent building walkthrough’s and work closely with internal vendors to ensure exceptional service standards. Prepared the RFP and managed the bid process for the portfolio wide cleaning contract. Fully trained our new TSC after my promotion. Currently supervise TSC responsibilities and provide guidance on new tasks. Provide monthly budget variance analysis for ownership. Prepare office/retail tenant calculations for mid-year and year-end reconciliations of operating, tax, and electricity costs. Show less

    • Liberty Mutual Insurance

      Jun 2017 - now
      • Operations Manager III

        Jun 2023 - now
      • Operations Manager II

        Mar 2021 - Jun 2023
      • Operations Manager

        Apr 2019 - Mar 2021
      • Operations Facilitator

        Jun 2017 - Apr 2019
  • Licenses & Certifications

    • Facility Management Professional (FMP)

      IFMA
      Oct 2020