
Olivia Connors

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About me
Operations Manager III at Liberty Mutual Insurance
Education

NHTI, Concord's Community College
2008 - 2010Associate's Degree Business Administration
Southern New Hampshire University
2010 - 2012Bachelor's Degree Business Administration 3.69 GPA
Experience

Colliers International | Boston
Nov 2013 - Feb 2017Manage scheduling of preventative maintenance and coordinating with our outside vendors. Prepare budgets and work with SPM to plan future capital projects. Took ownership of tenant move-in/outs and maintaining accurate rent roll in system. Provide guidance on building rules and regulations and assist with any landlord coordination in tenant improvement construction meetings. Conduct frequent building walkthrough’s and work closely with internal vendors to ensure exceptional service standards. Prepared the RFP and managed the bid process for the portfolio wide cleaning contract. Fully trained our new TSC after my promotion. Currently supervise TSC responsibilities and provide guidance on new tasks. Provide monthly budget variance analysis for ownership. Prepare office/retail tenant calculations for mid-year and year-end reconciliations of operating, tax, and electricity costs. Show less
Assistant Property Manager
Jun 2015 - Feb 2017Tenant Service Coordinator
Nov 2013 - Jun 2015

JLL
Feb 2017 - Jun 2017Assistant General ManagerManage scheduling of preventative maintenance and coordinating with our outside vendors. Prepare budgets and work with SPM to plan future capital projects. Took ownership of tenant move-in/outs and maintaining accurate rent roll in system. Provide guidance on building rules and regulations and assist with any landlord coordination in tenant improvement construction meetings. Conduct frequent building walkthrough’s and work closely with internal vendors to ensure exceptional service standards. Prepared the RFP and managed the bid process for the portfolio wide cleaning contract. Fully trained our new TSC after my promotion. Currently supervise TSC responsibilities and provide guidance on new tasks. Provide monthly budget variance analysis for ownership. Prepare office/retail tenant calculations for mid-year and year-end reconciliations of operating, tax, and electricity costs. Show less

Liberty Mutual Insurance
Jun 2017 - nowOperations Manager III
Jun 2023 - nowOperations Manager II
Mar 2021 - Jun 2023Operations Manager
Apr 2019 - Mar 2021Operations Facilitator
Jun 2017 - Apr 2019
Licenses & Certifications

Facility Management Professional (FMP)
IFMAOct 2020
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