Aditya Battu

Experience

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  Convergys

  Aug 2012 - Feb 2013

  Technical Support Engineer

  • Supporting Windows XP, Windows Vista, Windows 7 and Windows 8 and also supported all the versions of Microsoft Office Suite.

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  HP

  Feb 2013 - Apr 2016

  Operations Analyst, EMEA & APAC

  • Managing Contact Center Operations for HP computing products Post Sales Technical Support• Work with operations to develop & Implement ‘Corrective Action Plans’ when any KPI does not meet the target.• Responsible for managing Internal External Stake holder relationship.• In depth review of cases before closure by the tech support agents and calling the customer back to improve customer satisfaction and retention whenever required.• Interacted with stakeholders/SME for requirement gathering and development of strategies to streamline process to maximize efficiency.• Prepared detailed functional specification for new developments and handled end to end deployment of the same.• Created customised reports for part failure analysis for different models and reporting it to the appropriate team.• Single point of contact for handling escalations and resolving operational issues.• Trained and mentored junior and new employees on technical skills. Show less

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  Hewlett Packard Enterprise

  Aug 2016 - Jun 2017

  Operations Analyst, EMEA & APAC

  • Managing Contact Center Operations for HP computing products Post Sales Technical Support• Work with operations to develop & Implement ‘Corrective Action Plans’ when any KPI does not meet the target.• Responsible for managing Internal External Stake holder relationship.• In depth review of cases before closure by the tech support agents and calling the customer back to improve customer satisfaction and retention whenever required.• Interacted with stakeholders/SME for requirement gathering and development of strategies to streamline process to maximize efficiency.• Prepared detailed functional specification for new developments and handled end to end deployment of the same.• Created customised reports for part failure analysis for different models and reporting it to the appropriate team.• Single point of contact for handling escalations and resolving operational issues.• Trained and mentored junior and new employees on technical skills. Show less

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  JPMorganChase

  Jul 2017 - Mar 2021

  Fraud Analyst

  • In depth review of fraud claims for consumer credit card customers.• Responsible for collecting and generating business specific reports with the help of visualization tools.(Weekly/Monthly)• Responsible for creating fraudulent transactional analysis on a quarterly basis.• Authored PowerPoint presentation used for weekly business reporting to upper management.• Review reports and potential fraudulent accounts for suspicious behavior, including online banking and unauthorized account access.• Analyze fraudulent account behavior/transactions to determine root cause of losses and develop recommendations to prevent future losses.• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.• Interact with banks and customers to validate information and to confirm or cancel authorizations.• Determine existing fraud trends by analysing accounts and transaction patterns.• Generate suspicious activity reports and risk management reports for Managers. Show less

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  DT Consulting

  Apr 2021 - Aug 2022

  Senior Business Analyst
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  DT Consulting

  Oct 2022 - now

  • Associate Consultant

    Oct 2023 - now

  • Senior Business Analyst

    Oct 2022 - Oct 2023