Shaun Nettmann

Experience

• 

  Safcor

  Jun 2002 - May 2004

  Desktop Support Technician

  **Did not leave, I was promoted and the company re-branded**• Install, configure and support all Microsoft desktop operating systems.• End User Desktop support• Install, configure and support all Microsoft application software.• Install, configure and support all proprietary software applications as per requirement.• First line server support and maintenance.• General hardware installation and troubleshooting.• General troubleshooting on all IT related equipment.• AS400/Compu-Clearing support to all users.• Anti-virus support to all users.• Respond to and resolve calls logged by the helpdesk in the allocated time frames.• Follow all administration procedures around the helpdesk and asset management.• Execute orders and follow up service and repairs with external suppliers.• Identify possible user risks and implement proactive measures as well as suggest improvements.• 3G Support and Setup.• Asset Management.• Document new procedures in full.• Provide input into monthly reports to the team leader.• Maintain company standards on all procedures and policies.• Support warehouse systems and hardware (scanners, access points, weigh bridges, cargo labelling machines) Show less

• 

  Bidvest Panalpina Logistics

  Jun 2002 - now

  • Infrastructure Engineer

    Jun 2002 - now

  • Infrastrucure Engineer / SQL DBA

    Jun 2002 - now
• 

  Safcor Panalpina

  Jul 2004 - Jun 2006

  IT Administrator (Head Office)

  **Did not leave, was promoted**• Install, configure and support all Microsoft desktop operating systems.• Install, configure and support all Microsoft application software• First line server support and maintenance for basic Exchange and AD.• Install, configure and support all proprietary software applications as per requirement.• General hardware installation and troubleshooting.• AS400/Compu-Clearing support to all users.• Anti-virus support to all users.• Running the day to day operations of the IT Division of BPL Head office• Provide IT support for BPL executive, management and users (+-50)• 2nd level contact for any issues a Junior technician could not resolve• Maintenance of server room and all servers and IT infrastructure• Maintenance of UPS room and equipment• Maintain and troubleshoot Windows Server (All versions)• Daily Backups using various backup technologies• Symantec Backup Exec• Active Directory Maintenance and user creations• Microsoft Exchange Mailbox creation and migrations• Asset Management• Programming and management of Siemens PABX infrastructure• Procurement of IT hardware, User PC based on age and spec• Inter Site connectivity maintenance and troubleshooting• Diagnoses and resolves complex hardware, software and connectivity problems• General Network requirements• Trace and repair faulty cables• Installation of new points• Respond to and resolve calls logged by the helpdesk.• Follow all administration procedures around the helpdesk and asset management.• Execute orders and follow up service and repairs with external suppliers.• Identify possible risks and implement proactive measures as well as suggest improvements.• Monthly Reporting Show less